won't find my device in iTunes

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Level 1

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won't find my device in iTunes

I've just upgraded my iTunes to 11.3.0.54 but now when i plug my iphone in it doesn't appear at all so i can't even synch my phone.... HELP!!

I'm running iTunes of my laptop which is windows 8.1 and i've tried unplugging and plugging the device in, shutting down iTunes and restarting it while the device is plugged in and when it isn't ... nada! The phone is charging while its pliugged in so i know theres not a problem with the cable itself

Anyone else have this issue and found a way to resolve it?

Posted on Jul 13, 2014 4:10 PM

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Answer 1

Jul 13, 2014 6:22 PM in response to pinkbristow

Same with me but with addition of iPad not being recognised and app updates hanging.

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Answer 2

hotoole

Level 1

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Jul 14, 2014 7:45 PM in response to pinkbristow

I followed these instructions:

http://support.apple.com/kb/TS1538

And re-installed the "Apple Mobile Device USB Driver".

Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly