Can I manage my ATT cellular data account from a website and not from my device?

Question

Can I manage my ATT cellular data account from a website and not from my device?

I have an iPad2 (iOS 7.0.6) with an ATT cellular data plan for 2GB for 30 days. Received a usage alert that I only have 0.4 GB left for the remaining 11 days in the billing period. Settings/Cellular Data/Account (after logging in) only gives macro information about the total usage.

Is there a way to get more detail about cellular data usage? Like broken down between email, streaming music, web surfing, etc? The website www.att.com/att/datacalculator lets you make estimates, but is there a way to use this itemized format to see your actual usage?

Also, is there a way to manage my Cellular Data account online without using the iPad (and without having to suffer through a customer support voice menu that probably won't let me talk to a live person)? I tried going to www.attwireless.com and using my iPad cellular data account login info there, but the site said I couldn't monitor the device from there (I can only use it for our cellphones). I'm now in a data conservation mindset and am afraid that accessing the cellular data account to modify the data plan is going to swallow all the remaining data for the month.

Posted on Jul 13, 2014 5:36 PM

Reply

Answer 1

Jul 13, 2014 5:51 PM in response to janedoeinsuburbia

Go to the ATT website, login.

Reply

Answer 2

Jul 13, 2014 5:59 PM in response to Johnathan Burger

There is no place to get a breakdown like you want.

ATT and your phone just see all network traffic the same.

Reply

Answer 3

Jul 13, 2014 6:02 PM in response to Johnathan Burger

Ummm, did that at www.att.com....but when I use the password from my iPad cellular data account, it gives me an error message. I can only log in with the password for my cellphone account.

I have separate data accounts for my iPhone and iPad. For personal reasons.

Reply

Answer 4

Jul 13, 2014 6:17 PM in response to janedoeinsuburbia

I dug a little deeper in my files at home and found a website that will work with the iPad: att.com/ipadlanding. thanks for your reply, though!

P.S. It seems more than stupid that the technology doesn't allow for a breakdown of traffic by type.....but it is what it is, I guess.

Reply

Answer 5

deggie

Level 10

167,177 points

Jul 13, 2014 8:09 PM in response to janedoeinsuburbia

You can see what apps are using cell data but how would AT&T know what you are doing with your data stream?

Reply

Answer 6

Jul 13, 2014 8:14 PM in response to janedoeinsuburbia

The AT&T web site may not break it down, but iOS 7 does. If you go into Settings -> Cellular Data down near the bottom it provides a list of apps and how much cellular data they have used since you last reset your cellular data counters. For me, I last reset my counters Sept 11, 2013, and since then I have used 19.5GB on my AT&T cellular network. Below that it gives a list broken down by app and how much data each has used.

Reply