Hi .. I bought a iphone4 locked on unknown icloud

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hasooon17 Author

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Hi .. I bought a iphone4 locked on unknown icloud

Hi :

I bought a iphone4 and when I make restore , asked me to activate icloud

Please help me as soon as

Posted on Jul 13, 2014 9:27 PM

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Answer 1

Jul 13, 2014 9:34 PM in response to hasooon17

Sorry, but you have a brick on your hands. Return the device to the seller. It is locked by an Activation Lock, and there is no way around it:

ACTIVATION LOCK

The only way to get your device to a state where it is usable is to have the previous owner sign out of Find My iPhone and remove their iCloud account:

Removing Previous Owner from Device

Sorry,

GB

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Answer 2

hasooon17 Author

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Jul 13, 2014 9:48 PM in response to gail from maine

Thank you, Sir, for reply

But the owner of the device he forgot the account information

I've tried him in every way to retrieve the information, but said does not remember

Help me please what is the solution

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Answer 3

Jul 13, 2014 9:51 PM in response to hasooon17

I provided you with the solution. If the seller doesn't remember his iCloud sign on ID and password, then it can be retrieved by going to: FORGOT APPLE ID

Until the owner follows the steps provided, you will not be able to use the device.

Sorry,

GB

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Answer 4

hasooon17 Author

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Jul 13, 2014 9:55 PM in response to gail from maine

Thank you sir

Will tell him that to do so

But if he could not

There will be no other solution?

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Answer 5

hasooon17 Author

Level 1

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Jul 13, 2014 10:01 PM in response to gail from maine

Sir

You must know that I work in a Mobile shop

How I can tell the customer that does restore the account /// forget apple ID ///

And you know that the customer will not see again

And which is the woman who sold me the mobile

In Saudi Arabia, women wear the headscarf

How will I see it and told her how

: (

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Answer 6

Jul 14, 2014 7:42 AM in response to hasooon17

There is no other solution.

GB

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Answer 7

Jul 14, 2014 7:44 AM in response to hasooon17

In the article about Activation Lock that I already provided you with are the steps to ensure that a phone you are purchasing is not Activation Locked:

When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.

Follow each of these steps to make sure that you can use the device you purchase:

Turn the device on and slide to unlock.

If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.

Begin the device setup process.

After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to

icloud.com/find

. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

That is what you need to do.

Cheers,

GB

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