Mail lost all passwords and has taken all accounts offline

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Level 1

8 points

Mail lost all passwords and has taken all accounts offline

Using OS 10.9.4, Mail Version 7.3 (1878.6) and Keychain Version 9.0 (55153)

My mail went offline Saturday and I haven't been able to get back into it. I have verified access into all the accounts using Browser based access so have ruled out their being server issues etc.

Chrome kept asking me for passwords from keychain after the latest OS updates, I checked with Keychain and it stated that my Keychain file needed be repaired, so I selected repair, Chrome fixed and no longer asks. However now I cannot get into Mac Mail, all accounts are shown offline, it won't store any passwords and repeatedly asks me for passwords if I try and update or take the mailboxes on line.

If I go into Keychain I cannot unlock the keychain (ie click the padlock to unlock the login keychain) and I have nothing showing..

Is there any known issues with keychain? I don't know enough about it to try things without risking breaking it...

Any suggestions gratefully received.

Graham

Posted on Jul 14, 2014 12:39 AM

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Answer 1

Linc Davis

Level 10

209,535 points

Jul 14, 2014 6:41 AM in response to trignflo

I cannot unlock the keychain

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

trignflo Author

Level 1

8 points

Jul 28, 2014 12:44 AM in response to Linc Davis

Linc - Apologies for delay - many issues prevented earlier response - situation on Mac no better although I did manage to get Keychain to unlock. This is my console now. Still issues with Keychain. Mail asking for "login" keychain every time it does its auto refresh to check for mail. I don't know if this is enough but shows Keychain issues.

28/07/2014 08:30:34.946 com.apple.SecurityServer[8243]: Session 100052 created

28/07/2014 08:30:35.405 WindowServer[103]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

28/07/2014 08:30:37.144 syncdefaultsd[8485]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

28/07/2014 08:30:37.147 gkbisd[171]: Unable to collect cdhash for /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc (error code 100024)

28/07/2014 08:30:42.110 WindowServer[103]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 7.70 seconds (server forcibly re-enabled them after 1.00 seconds)

28/07/2014 08:30:44.068 Mail[8481]: *** -[IADomainCache init]: IA domains cache couldn't be read.

28/07/2014 08:30:44.068 Mail[8481]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

28/07/2014 08:30:44.191 Mail[8481]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

28/07/2014 08:30:44.195 Mail[8481]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

28/07/2014 08:30:48.000 kernel[0]: AppleKeyStore:Sending lock change 0

28/07/2014 08:30:48.738 launchservicesd[52]: Application App:"Mail" asn:0x0-f60f6 pid:8481 refs=7 @ 0x7fdf42616950 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0xf70f7 pid=8488 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100005/0x186a5 queue

28/07/2014 08:30:48.738 WindowServer[103]: [cps/setfront] Failed setting the front application to Mail, psn 0x0-0xf60f6, securitySessionID=0x186a5, err=-13066

28/07/2014 08:30:48.886 com.apple.authd[78]: Sandbox denied authorizing right 'system.keychain.create.loginkc' by client '/System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCSer vices/com.apple.internetaccounts.xpc' [317]

28/07/2014 08:30:48.891 com.apple.internetaccounts[317]: +[IAGoogleAuthTokenManager setKeychainEntry:ForUserName:] [381] -- *** Failed to store token in keychain for <***email address removed**> (code -60005)

28/07/2014 08:30:48.894 com.apple.authd[78]: Sandbox denied authorizing right 'system.keychain.create.loginkc' by client '/System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCSer vices/com.apple.internetaccounts.xpc' [317]

28/07/2014 08:30:48.899 com.apple.internetaccounts[317]: +[IAGoogleAuthTokenManager setKeychainEntry:ForUserName:] [381] -- *** Failed to store token in keychain for <***email address removed**> (code -60005)

28/07/2014 08:30:48.901 com.apple.authd[78]: Sandbox denied authorizing right 'system.keychain.create.loginkc' by client '/System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCSer vices/com.apple.internetaccounts.xpc' [317]

Many thanks

trignflo

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Answer 3

Linc Davis

Level 10

209,535 points

Jul 29, 2014 6:57 AM in response to trignflo

Back up all data.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.

From the menu bar, select

Keychain Access ▹ Preferences ▹ First Aid

If the box marked Keep login keychain unlocked is not checked, check it.

Select

Keychain Access ▹ Keychain First Aid

from the menu bar and repair the keychain. Quit Keychain Access.

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