I can't buy anything because I forgot my Security Answers!!

Question

I can't buy anything because I forgot my Security Answers!!

Dear people,

Please help me out!
Yesterday I bought a 25 euro iTunes card and redeemed it on my account.
Then I wanted to buy some apps and games but it seems like it is not working.
They are asking for my Security Answer that I forgot!
Okay I wanted to reset it so It sent a mail to the wrong alternative email address!
I can't get into that email address because I forgot the password.
Ok so I have put a new alternative email address but there is no option to send a reset thing to that email..
Please help me out, some apps are cheap at the moment and I want to buy them fast.
I have scheduled a call with Apple Support at 10:30 today, but they didn't call me.. while I was waiting like 2 hours.
I lost hope and I am a bit disappointed.. Can somebody please help me out?

Yours faithfully,
Furkan Darici

Posted on Jul 14, 2014 3:26 AM

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Answer 1

Best reply

King_Penguin

Level 10

334,138 points

Jul 14, 2014 3:30 AM in response to TheFrozenDragon

Alternate emaiI addresses are not used for resetting security questions, only your rescue email address is. If you don't have access to your rescue email account (you won't be able to change the address until you can answer your questions) then you will have to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

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Answer 2

Jul 14, 2014 3:58 AM in response to King_Penguin

Oh my God you saved my life!
Someone actually called me and helped me out.
Thank you so much for helping me out too!
Apple support is perfect.
Have a nice day!

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