safari 7.0.4 running very slowly

Question

safari 7.0.4 running very slowly

I have an iMac with 32GB memory and a new external LaCie 12GB RAID. In recent days, starting I am not sure when, Safari has been running very slowly. I am not sure if this started after I went to Mavericks 10.9.4 or later than that. Typical symptoms are *very* slow page loading or page loading freezes.

I am connected wirelessly to high speed broadband (BT Infinity) which typically deliveries about 20 kbit/sec.

If anyone could make suggestions on how to fix this I would be grateful.

Posted on Jul 14, 2014 8:36 AM

Reply

Answer 1

Jul 14, 2014 8:50 AM in response to Michael Haffey

That should read Mbit/sec not kbit/sec!

Reply

Answer 2

Allan Jones

Level 9

68,696 points

Jul 14, 2014 11:53 AM in response to Michael Haffey

Hi Michael,

Does this occur with only some sites or with most sites? Example: the Apple forums we are in are running terribly slow for me since a major change Apple made a few weeks ago.

Do you experience slowness when NOT using a browser? Do other browsers (FireFox; Chrome; etc) also run slowly?

Here are some things on your computer that can cause general slowness in Safari:

almost all anti-virus/internet security software
any "I'll Clean your Mac for You" programs.
Incompatible extensions and/or plug-ins
"adware" programs
out-of-date extensions and/or plug-ins
third-party backup programs for external hard drives
third-party offsite (server-based or "Cloud"-based) backup services.
torrent usage or P2P participation

You may not know what you have and don't have, as some unscrupulous download sites are quietly bundling cr@pware with what you might think are legitimate downloads. You can give us a safe snapshot of your system that we can use to give a quick first check for issues. Please download and install this free utility:

http://www.etresoft.com/etrecheck

It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.

Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jul 14, 2014 11:54 AM in response to Michael Haffey

Please click the link below, which leads to Apple's home page. Does it load slowly or at normal speed?

http://17.149.160.49

Reply

Answer 4

Lakey1

Level 1

10 points

Jul 14, 2014 12:05 PM in response to Michael Haffey

Suffered with the same problem for a few days now, put it down to a BT Infinity issue. some pages load just as quickly as normal, then after four pages or so, you will come across one that doesn't and takes a refresh to load at the correct speed. Tried live chat with BT's advisors last night and kept getting cut off as the broadband connection fluctuated in and out. BT seemed to be having massive issues last night, and the support email I sent still hasn't been answered 24 hours later.

Tried my Mac Book Pro at the office today, via wifi, with no issues there. Previously had issues with the same mac book at home on BT Infinity.

Reply

Answer 5

Jul 16, 2014 1:20 AM in response to Allan Jones

Thanks. I think I can answer "No" to most of your questions, perhaps all of them. Here's an Etresoft printout. (I've migrated this system across a number of Macs over the years.)

EtreCheck version: 1.9.12 (48)

Report generated 16 July 2014 09:16:23 BST

Hardware Information:

iMac (27-inch, Late 2012) (Verified)

iMac - model: iMac13,2

1 3.2 GHz Intel Core i5 CPU: 4 cores

32 GB RAM

Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 2:39:19

Disk Information:

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted>: 209.7 MB

disk1s2 (disk1s2) <not mounted>: 3 TB

Recovery HD (disk1s3) <not mounted>: 650 MB

APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 120.99 GB

Boot OS X (disk0s3) <not mounted>: 134.2 MB

LaCie 2big v2 THB USB3 Raid 1 disk3 : (6 TB)

EFI (disk3s1) <not mounted>: 209.7 MB

Lacie1 (disk3s2) /Volumes/Lacie1: 6 TB (3.82 TB free)

MARVELL VIRTUALL

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

LaCie 2big TBT2 USB3

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) Support

[not loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) Support

Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.lacie.LaCieDesktopManagerDaemon.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.prosofteng.KXInstaller.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.canon.MFManager.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[running] com.lacie.LaCieDesktopManagerAgent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents:

[loaded] com.google.keystone.agent.plist Support

User Login Items:

None

Internet Plug-ins:

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.3.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 60 Check version

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Destinations:

Data [Network] (Last used)

Total size: 3

Total number of backups: 37

Oldest backup: 2014-06-07 06:54:16 +0000

Last backup: 2014-07-16 07:44:28 +0000

Size of backup disk: Excellent

Backup size 3 > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

3% PluginProcess

2% WindowServer

1% fontd

0% Finder

0% LDM

Top Processes by Memory:

4.90 GB Aperture

459 MB WindowServer

197 MB Finder

197 MB PluginProcess

197 MB mds_stores

Virtual Memory Information:

17.06 GB Free RAM

10.02 GB Active RAM

3.05 GB Inactive RAM

1.87 GB Wired RAM

445 MB Page-ins

0 B Page-outs

Reply

Answer 6

Jul 16, 2014 1:22 AM in response to Linc Davis

Loads fine. Many do. And then they don't. I've had fast and slow loads of LinkedIn pages, IBM, BBC and many other major sites. It seems pretty random whether they load quickly or fail to load. I suspect it may be my ISP (BT) but can't be sure.

Reply