Delivery to Wrong Postal Address

Question

Delivery to Wrong Postal Address

Hi,

I just wanted to let you know that our order of an IPAD WI-FI CELLULAR 16GB BLACK-GBR (Order No: W229138788) was delivered to the wrong address today even though the correct address was clearly shown on the label.

This only became obvious when the person whose building the iPad had been delivered contacted me using my number which was on the address
label. I consider this highly unprofessional by the delivery company as my name, contact number and correct address was clearly shown on the label and they obviously didn’t confirm that I was even in the building. I only have the iPad now because the person who took receipt of the delivery was honest enough to contact me.

Posted on Jul 14, 2014 10:31 AM

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Answer 1

Jul 25, 2014 12:10 AM in response to Electrical Contractor

Well at least you got it in the end. I am still waiting. This is what I posted elsewhere on this forum.

I have had the same problem with the delivery of two ibooks that I made using iPhoto. Again Apple demonstrate complete disengagement from the rest of the world - there seems to be no way other than these discussion forums for registering a complaint let alone seeking compensation. Utterly non service minded. Before Apple have always managed to have my iBooks delivered promptly using the postal service (I live in Sweden). They have now chosen to use UPS. As anyone who lives in Europe would tell you, UPS are hopeless. We have just called them to find out what has happened to our delivery. We got a completely disinterested moron who was totally unapologetic just kept saying the driver couldn't find the address. Well what's new? That is UPS all over in Europe. We have regular deliveries from DHL, Schenker, Bring and the postal service with no problems and a smiling helpful delivery person. They always call before delivery. UPS never calls and the moron we spoke didn't want our phone number and didn't want a description we offered of how to get to the address.

Have always been a fan of Apple but the more they get there heads up into those clouds of theirs the more they lose my interest and custom. Come down to ground Apple.

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