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This past Saturday, July the 12th, I opened the Mail application in my Mac to find an empty iCloud inbox, the same thing going through my iPhone and the iCloud site. A test email sent with another account was received but the previous hundred or so emails I had simply disappeared.
Has anyone had the same issue? How could someone proceed towards an apparent technical problem which could affect greatly?
Yes, I'm seeing other reports of users losing emails. Dan Frakes that writes for Macworld had been reporting this problem for his smart folders on twitter.
Do you have Time Machine backup?
If you look in your Mail folder in the User's Library, do you see the Inbox? Drill down in the folder to see if you can see the missing emails.
Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.
Go to Mail folder > V2 > AosIMAP-YOURNAME >INBOX.mbox
Inside the INBOX.mbox, you'll see a folder with a long name. Drill down in this folder to see if there are any messages.
As a safeguard, you might want to consider forwarding your messages to another account. If you don't have another account get a free Gmail or Outlook.com account.
Forward all messages automatically
You need to report it to Apple Feedback so it can be logged and put in the queue to be fixed.
Yes, I'm seeing other reports of users losing emails. Dan Frakes that writes for Macworld had been reporting this problem for his smart folders on twitter.
Do you have Time Machine backup?
If you look in your Mail folder in the User's Library, do you see the Inbox? Drill down in the folder to see if you can see the missing emails.
Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.
Go to Mail folder > V2 > AosIMAP-YOURNAME >INBOX.mbox
Inside the INBOX.mbox, you'll see a folder with a long name. Drill down in this folder to see if there are any messages.
As a safeguard, you might want to consider forwarding your messages to another account. If you don't have another account get a free Gmail or Outlook.com account.
Forward all messages automatically
You need to report it to Apple Feedback so it can be logged and put in the queue to be fixed.
Thank you very much. Fortunately I have a recent backup though not immediately previous to the loss, and I can’t recall any vital data to be missed either, but I wander how many people could be in real trouble because of this.
Mail in iCloud inbox disappeared
