Video problems on iPhone 4s

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Level 1

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Video problems on iPhone 4s

Hello. I have an iPhone 4s and I am unable to watch videos. When I go on to YouTube, Facebook, Vine, Instagram basically any app that plays videos the audio will be fine but the video will not run. It's like the video is being showed with still pictures. What can I do?? Please help me!

Posted on Jul 14, 2014 4:40 PM

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Answer 1

matt00

Level 5

4,041 points

Jul 16, 2014 8:11 AM in response to MrWalker0414

Hey MrWalker0414,

Thanks for the question. There are a few troubleshooting steps we can attempt, starting with a simple restart/reset of your device:

Turn your iOS device off and on (restart) and reset

http://support.apple.com/kb/HT1430

If the issue persists after a restart, let’s see if we can isolate the issue further by backing up and restoring your device as new:

iOS: How to back up your data and set up your device as a new device

http://support.apple.com/kb/HT4137

After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.

If the issue is still present, you may want to contact Apple Support.

Thanks,

Matt M.

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