Problem after update 11.3.0.54 installed

Question

Level 1

5 points

Problem after update 11.3.0.54 installed

Using Windows 8.1, I downloaded an itunes update on July 12th 2014. Version 11.3.0.54

It was taking sometime to install and then it must have hung. I clicked on the update bar and then it showed it to be not responding.

At the same time the itunes desktop shortcut disappeared from the screen and when I clicked to close the update (no other choice) the icon reappeared.

Not sure of what else to check, I opened itunes as normal to begin updating podcasts.

The auto update on one of my expected podcasts did not begin so I refreshed the podcasts and it started but the progress bar wasn't moving and it seemed to be trying to start. Then I got a network time out error (sorry I can't remember the exact wording)

I went into the download arrow (top right of itunes screen) and saw it had zero of ___mb against the podcast.

I paused it then released the pause and it started downloading in the expected time - 30secs.

Other podcast and app updates worked without having to pause and release the download but I got the network time out error every few times it every few times

When I tried to install the free facebook messenger app, it definately timed out and I have to pause and release it via the download arrow in itunes.

Even trying to go into the itunes store the progress bar would hang during opening and then take a while to load.

My wifi was fine and I had no problem browsing the web.

I can't determine if its because of the update 11.3.0.54 hanging or the wifi connection.

I opened itunes the next day and got the network error a few times when I went into the itunes store.

I ran a network check via itunes and all the 3 lights were green but under the results I noticed under the firewall information the following :

Windows Firewall is on

itunes is Not enabled in windows firewall.

I don't know if that is correct of could be what causing these adhoc time outs ?

Is there anything else I can check or do to stop this occurring or is it an issue with the updated 11.3.0.54 ?

Not sure if this is connected but through the cloud my ipod touch 3/4th gen (not sure which) had facebook messenger installing on it but it had hung close to the end of the progress bar. Nothing happened so I deleted the app from the ipod. I then checked and messenger works for IOS 7 and the ipod I have is running IOS 6.1 so I don't know why it didn't prompt to not download this becuase the ios is not as new ?

Could this be connected because the same wifi network was being used for the PC itunes update and the ipod ?

Lastly (This morning July 15th) there were two app updates waiting on the ipod touch (twitter and candy crush) so I selected to update (one at a time)

The progress bar appeared and it showed installing greyed out but there was no progress or update happening.

Then a message about can't connect to itunes appeared.

I tried the app update on my iphone 5 (using the 5ghz channel on the wifi) and not the 2.4ghz that the ipod touch was using and the two apps updated quickly.

I went back to the ipod touch and selected update again for the first app and it updated as expected and so did the second app.

I can't believe there is an issue with the wifi I am using but at the same time the update 11.3.0.54 can not have any relevance to the ipod touch update.

Please help

Thanks

Angie2601

Posted on Jul 15, 2014 3:43 AM

Reply

Answer 1

Jul 22, 2014 1:57 PM in response to angie2601

Using Windows 7, I downloaded an itunes update on July 12th 2014. Version 11.3.0.54.

How when iTunes tries to download my podcasts is get error 1002 Application hung.

The program iTunes.exe version 11.3.0.54 stopped interacting with Windows and was closed. etc

I do not know what to do next!

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Answer 2

turingtest2

Level 10

272,725 points

Jul 22, 2014 3:22 PM in response to angie2601

Try HT2553: How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall.

tt2

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Answer 3

turingtest2

Level 10

272,725 points

Jul 22, 2014 3:24 PM in response to AntthenAng

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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Answer 4

Jul 23, 2014 12:36 PM in response to turingtest2

Thanks you for your comments, I have repeatedly carried out STEP 2 that is removed the programs, rebooted, checked for folders to be deleted (none) and installed. Still the same problem cannot pick up an new BBC podcasts, application hangs.

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Answer 5

turingtest2

Level 10

272,725 points

Jul 23, 2014 1:02 PM in response to AntthenAng

Hmm, you're not the only person who seems to have problems with podcasts in the current build. Unfortunately I've yet to spot a pattern. They work fine for me, including several from the Beeb. 😕

tt2

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Answer 6

Jul 23, 2014 1:25 PM in response to turingtest2

Hmm as a good technical word.

At the time of the installation of 11.3.0.54 I thought I saw the balance of my day's podcasts still being downloaded, at the time it did not seem right. This comment is from a person "grasping at straws"

Now I have done a RSS feed from the BBC, it loads iTunes and partly downloads then the application hangs.

Thanks

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Answer 7

Jul 23, 2014 4:56 PM in response to angie2601

I am also a windows 7 user and am having the same problem. I suspect there are other users also. Me thinks this is a buggy update. Any further information?

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