Apple ID and Password

For some reason I can not get onto my apple ID, I have forgotten my password and also my security questions and when I do try to reset I can't get onto the email address which is attached to my ID. Would someone please help as this is starting to frustrate me 😟

Posted on Jul 15, 2014 5:08 AM

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4 replies

Jul 15, 2014 7:49 AM in response to CJRudland

CJ........


You said "For some reason..." - you answered you own question as to why in what followed 😉


Unfortunately (or fortunately) the only way to help you is not by we Users but by attention from the Hosts. The ya re pretty good about monitoring most forums but I am not so sure about this one.


However, the Upper Levelers here could alert the Hosts if they see this.


A better forum for this post would be Using Apple Support Communities where this issue pops up ALOT - and is well monitored by the Hosts


CCC

Jul 15, 2014 8:13 AM in response to CJRudland

If you've forgotten your security question answers and don't have access to your rescue email account (or don't know it's full address) then you will need to contact Support in your country to get the questions reset. Contacting Apple about account security : http://support.apple.com/kb/HT5699 - they should be able to reset your password as well.


When they've been reset you can then use the steps on this page to view and/or update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

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Apple ID and Password

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