MBP Retina 15" Early 2013 having GPU Panic since the last one week.

Question

Level 1

0 points

MBP Retina 15" Early 2013 having GPU Panic since the last one week.

Hi,

I bought my MBP Retina 15" less than one year ago (11 months). Since the last week i have been having a GPU Panic problem where my laptop just shuts down and then when i try to switch it back on, it fails and shuts down again. Only after 2-3 minutes does it start. What should i do? What can be the possible causes of the problem ? And what are the next steps that i should take. Also, my 1 year completes on Aug 6th.

I am attaching my Laptop details and the Error report to this post.

MacBook Pro

Retina, 15-Inch, Early 2013

Processor : 2.7 Ghz Intel Core i7

Memory : 8 GB 1600 Mhz DDR3

Graphics : Intel HD Graphics 4000 (It has a second graphics card also)

Software : OS X 10.9.4 (13E28)

Error Report:

Anonymous UUID: AA664451-E2A5-0E0F-D120-CF5D9FCC76CF

Tue Jul 15 16:00:27 2014

panic(cpu 0 caller 0xffffff7fa956bf7c): "GPU Panic: [<None>] 4 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff8138a10000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff8132b43530 : 0xffffff8027222f79

0xffffff8132b435b0 : 0xffffff7fa956bf7c

0xffffff8132b43680 : 0xffffff7fa7d81ca4

0xffffff8132b43740 : 0xffffff7fa7e4bf5a

0xffffff8132b43780 : 0xffffff7fa7e4bfca

0xffffff8132b437f0 : 0xffffff7fa80809de

0xffffff8132b43860 : 0xffffff7fa7e6ea81

0xffffff8132b43880 : 0xffffff7fa7d8875d

0xffffff8132b43930 : 0xffffff7fa7d86268

0xffffff8132b43b30 : 0xffffff7fa7d87308

0xffffff8132b43c10 : 0xffffff7fa7d356b1

0xffffff8132b43db0 : 0xffffff7fa7d3431a

0xffffff8132b43dd0 : 0xffffff7fa953d68c

0xffffff8132b43eb0 : 0xffffff7fa953d568

0xffffff8132b43f00 : 0xffffff7fa953c20e

0xffffff8132b43f20 : 0xffffff802724a20a

0xffffff8132b43fb0 : 0xffffff80272d7417

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7fa955d000->0xffffff7fa9570fff

dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7fa9555000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa854f000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa78be000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa7cd8000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa9558000

com.apple.nvidia.driver.NVDAResman(8.2.6)[6DAE3128-DB93-3F93-858C-F46ADE1368A2] @0xffffff7fa7d31000->0xffffff7fa7fa4fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa78be000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7fa7d1b000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa7cd8000

dependency: com.apple.AppleGraphicsDeviceControl(3.6.22)[91D61DEC-2946-3790-8134-B808C016C4 C9]@0xffffff7fa7d2b000

com.apple.nvidia.driver.NVDAGK100Hal(8.2.6)[EF73AF59-A574-3A5A-B410-7E4F2DA819B 0]@0xffffff7fa7fb0000->0xffffff7fa815cfff

dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[6DAE3128-DB93-3F93-858C-F46ADE1368A2] @0xffffff7fa7d31000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa78be000

com.apple.driver.AGPM(100.14.28)[FA3AB19A-6DB2-3CBA-B74F-012CB69E39D9]@0xffffff 7fa953a000->0xffffff7fa954cfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa78be000

dependency: com.apple.driver.IOPlatformPluginFamily(5.7.1d6)[67BEDCC9-E9AB-3F32-82CE-84729F B82C0A]@0xffffff7fa8558000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7fa7d1b000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa7cd8000

dependency: com.apple.AppleGraphicsDeviceControl(3.6.22)[91D61DEC-2946-3790-8134-B808C016C4 C9]@0xffffff7fa7d2b000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x0000000027000000

Kernel text base: 0xffffff8027200000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 9445456996

last loaded kext at 3878223777: com.Symantec.kext.SAVAPComm 12.1 (addr 0xffffff7fa9680000, size 16384)

loaded kexts:

com.Symantec.kext.SAVAPComm 12.1

com.seagate.driver.PowSecDriverCore 5.2.6

com.apple.driver.AppleGraphicsDevicePolicy 3.6.22

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AGPM 100.14.28

com.apple.driver.ApplePlatformEnabler 2.0.9d6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.GeForce 8.2.6

com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1

com.apple.driver.AppleIntelHD4000Graphics 8.2.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHWAccess 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.nvidia.NVDAStartup 8.2.6

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleIntelFramebufferCapri 8.2.8

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.22

com.apple.nvidia.driver.NVDAGK100Hal 8.2.6

com.apple.nvidia.driver.NVDAResman 8.2.6

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.iokit.IOAcceleratorFamily2 98.22

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.driver.AppleGraphicsControl 3.6.22

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IOFireWireSBP2 4.2.6

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD256E, 251 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Thank you.

Posted on Jul 15, 2014 7:39 AM

Reply

Answer 1

OGELTHORPE

Level 9

57,305 points

Jul 15, 2014 7:43 AM in response to kmbp15

Rid your MBP of the Norton AV. Not needed and only will cause problems.

It looks like there may be GPU issues. Make an appointment at an Apple store genius bar for a FREE evaluation. Bring this kernel panic report with you.

Ciao.

Reply

Answer 2

kmbp15 Author

Level 1

0 points

Jul 15, 2014 1:13 PM in response to OGELTHORPE

Hi,

Thanks for the quick and helpful response. How do i remove Norton AV? i can't seem to find it on my Mac.

Thanks

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Jul 15, 2014 1:17 PM in response to kmbp15

Look for the Symantec file, that is Norton AV. Check on the developers web site to see if they have uninstall instructions.

Ciao.

Reply

Answer 4

Jul 16, 2014 9:26 AM in response to kmbp15

Hello,

Sorry for the trouble. I do not think the problem is caused due to the Norton product. However; you can use the tool in the following support article to remove the Norton product:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us

Let me know if uninstalling the Norton product fixes the problem.

Thanks!

Vineeth

Norton Support

Reply

Answer 5

yf lin

Level 1

0 points

Oct 9, 2014 10:16 PM in response to NortonSupport

Macbook retina 2013 early frequent GPU panic with NVRAM read error issue has been fixed after reapplying thermal paste.

Reply

Answer 6

FraVet

Level 1

0 points

Apr 1, 2015 3:06 AM in response to kmbp15

Bad news is your GPU is faulty and needs replacement.

Good news is Apple does it for free, it is a recognized problem. See http://www.macrumors.com/2015/02/19/2011-macbook-pro-repair-program-apple/

Reply

Answer 7

timfoo

Level 1

0 points

Jan 4, 2016 8:06 AM in response to kmbp15

I have exactly the same issue on an early rMBP 15". Did you ever find a solution to your black screen problem?

Reply

Answer 8

wjbram

Level 1

4 points

Jul 6, 2017 7:54 AM in response to yf lin

I can confirm this works on my MBPR Early 2013. Frequent GPU panics have fixed by reapplying thermal paste to GPU and CPU

Reply

Answer 9

Nov 2, 2017 6:40 PM in response to wjbram

Thanks this saved my life. After high Sierra upgrade, I was getting frequent GPU panics and reapplying thermal paste on my early 2013 Mac book saved it...

Reply