davebleyl
Level 1 (0 points)

Q: Course Revisitation

Your support seems to be a joke that sends me into 1 infinite loop
with no support...no way to contact someone online.

I have people that wish to join my class and now when I log in it asks
me to read and agree to terms...

I have tried this several times....read through everything and it won't
let me continue to the COURSE i ALREADY SET UP...

it leaves me with ONE option to cancel out.......what kind of option is
that?

Where is my course?

How do I access it?

Dave

<E-mail Edited by Host>

Posted on Jul 15, 2014 12:16 PM

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davebleyl

Q: Course Revisitation

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  • Helpful answers

  • by patixa,

    patixa patixa Jul 15, 2014 12:16 PM in response to davebleyl
    Level 3 (617 points)
    Jul 15, 2014 12:16 PM in response to davebleyl

    Did you agree to the new terms?

     

    Also, you can reach out to AppleCare for support:

    http://www.apple.com/support/applecare/contact/

  • by davebleyl,

    davebleyl davebleyl Jul 15, 2014 1:09 PM in response to patixa
    Level 1 (0 points)
    Jul 15, 2014 1:09 PM in response to patixa

    There is nothing to agree to.....it offers a button to Cancel and one to Continue.....the one to continue is not an active button (I assume it becomes active once you've read the agreement).  I have read the agreement as many ways as I can and the Continue button never changes.

  • by davebleyl,

    davebleyl davebleyl Jul 15, 2014 1:11 PM in response to patixa
    Level 1 (0 points)
    Jul 15, 2014 1:11 PM in response to patixa

    The link you offer is the same link I have followed many times that appears to be the infinite loop I spoke of....IT IS NO HELP!

  • by patixa,

    patixa patixa Jul 15, 2014 2:27 PM in response to davebleyl
    Level 3 (617 points)
    Jul 15, 2014 2:27 PM in response to davebleyl

    There's a checkbox below the agreement text and above the Cancel and Continue buttons. It is labeled:

    "To create a course and distribute content on iTunes U, you must review and agree to the iTunes U Content Provider Agreement."

     

    Did you check that box?

  • by davebleyl,

    davebleyl davebleyl Jul 15, 2014 4:11 PM in response to patixa
    Level 1 (0 points)
    Jul 15, 2014 4:11 PM in response to patixa

    I thank you Patixa for trying to help, but I really need to talk to Apple.....but don't know how.

     

    I tried on 2 different computers....2 different Internet services and several attempts on both....there is no box to check....I could take screen shots to prove it, but it doesn't offer me this option...I'm sure checking the box would allow the Continue button to become active, BUT it doesn't offer me a box to check.

     

    I have done things like this before and figured there must be something missing, so now I am at a loss. Thanks anyway....I just wish there was away to talk to Apple online instead of having to make a phone call. I'm very disappointed.

  • by patixa,

    patixa patixa Jul 15, 2014 4:40 PM in response to davebleyl
    Level 3 (617 points)
    Jul 15, 2014 4:40 PM in response to davebleyl

    I may be able to help, but I need more information. Please post a screenshot showing the license text and the disabled Continue button. If you can provide your browser and OS versions, that too would help, but the screenshot is the most important.

  • by qqwang,Helpful

    qqwang qqwang Jul 16, 2014 1:51 PM in response to davebleyl
    Level 1 (15 points)
    Jul 16, 2014 1:51 PM in response to davebleyl

    I had a similar problem as you do. I could not go past the Terms and Agreement screen.

    I filled up the support request form and got the reply within 24 hours, pretty fast.

    Here is the reply below. I cleared the cache and cookies. Waited overnight. The next morning, the problem was solved. Hope this helps.

     

    I understand that you are unable to pass the agreement phase when trying to submit your course in iTunes U.

    There are a number of troubleshooting steps that may help you diagnose what could be causing this issue. First, make sure you are using Safari as Browser. Then I suggest that you clear your cache and cookies by reseting your Safari browser.

    If the issue persists, you might consider try from a different network outside your School or Business.

    After you have completed the steps above and still unable to successfully submit your course, please reply back to this email with detailed screenshots so that I can further investigate the issue.

    I hope you have found this information helpful. Feel free to reply back to this email if you require any further assistance and I will be happy to help.

    I am looking forward to hear back from you.

  • by patixa,

    patixa patixa Jul 17, 2014 11:26 AM in response to qqwang
    Level 3 (617 points)
    Jul 17, 2014 11:26 AM in response to qqwang

    @davebleyl, did @qqwang's suggestion fix your problem? If so, do you recall the last time you quit your browser? (I mean specifically "quit" and not "closed the last window".)