Course Revisitation

Your support seems to be a joke that sends me into 1 infinite loop
with no support...no way to contact someone online.
I have people that wish to join my class and now when I log in it asks
me to read and agree to terms...
I have tried this several times....read through everything and it won't
let me continue to the COURSE i ALREADY SET UP...
it leaves me with ONE option to cancel out.......what kind of option is
that?
Where is my course?
How do I access it?
Dave

<E-mail Edited by Host>

Posted on Jul 15, 2014 11:55 AM

Reply
8 replies

Jul 15, 2014 4:11 PM in response to patixa

I thank you Patixa for trying to help, but I really need to talk to Apple.....but don't know how.


I tried on 2 different computers....2 different Internet services and several attempts on both....there is no box to check....I could take screen shots to prove it, but it doesn't offer me this option...I'm sure checking the box would allow the Continue button to become active, BUT it doesn't offer me a box to check.


I have done things like this before and figured there must be something missing, so now I am at a loss. Thanks anyway....I just wish there was away to talk to Apple online instead of having to make a phone call. I'm very disappointed.

Jul 16, 2014 1:51 PM in response to davebleyl

I had a similar problem as you do. I could not go past the Terms and Agreement screen.

I filled up the support request form and got the reply within 24 hours, pretty fast.

Here is the reply below. I cleared the cache and cookies. Waited overnight. The next morning, the problem was solved. Hope this helps.


I understand that you are unable to pass the agreement phase when trying to submit your course in iTunes U.

There are a number of troubleshooting steps that may help you diagnose what could be causing this issue. First, make sure you are using Safari as Browser. Then I suggest that you clear your cache and cookies by reseting your Safari browser.

If the issue persists, you might consider try from a different network outside your School or Business.

After you have completed the steps above and still unable to successfully submit your course, please reply back to this email with detailed screenshots so that I can further investigate the issue.

I hope you have found this information helpful. Feel free to reply back to this email if you require any further assistance and I will be happy to help.

I am looking forward to hear back from you.

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Course Revisitation

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