Can I retrieve photos that were not backed up after a factory reset?

Question

Level 1

23 points

Can I retrieve photos that were not backed up after a factory reset?

The newest software update crashed my phone to where we had to do a factory reset on it. I lost all of my photos obviously and as it turns out, they were not backed up to icloud or itunes (at least that me or tech support can find), I know the answer is No but just in case there is anyone out there with some serious tech knowledge I wanted to ask. Is there any possible way to get my photos back? I could care less about everything else, I just want the photos.

Posted on Jul 15, 2014 1:50 PM

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Answer 1

ChrisJ4203

Level 10

236,285 points

Jul 15, 2014 2:00 PM in response to BannahBoo

The backup is not the best way to deal with photos anyway. Photos should be imported to the computer the same way you would import photos from a digital camera. You should always do that before doing any software work on the device, since you could always have a failure with an update. The iPhone does not have a recycle bin.

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Answer 2

BannahBoo Author

Level 1

23 points

Jul 15, 2014 1:55 PM in response to razmee209

That is the pretty crappy thing, I have done a back up but my icloud was totally empty. Which I know cant be because it was constantly telling me icloud was full now its totally empty. Makes no sense

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Answer 3

Jul 15, 2014 2:02 PM in response to BannahBoo

Have you sign into icloud on your phone and see if there is any backups? Icloud keeps the last 3 backups.

Have you tried restoring from your icloud backup iOS: Back up and restore your iOS device with iCloud or iTunes

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Answer 4

Jul 15, 2014 1:52 PM in response to BannahBoo

No no and no, since you didn't back them up to iTunes or icloud.

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Answer 5

Jul 15, 2014 1:57 PM in response to BannahBoo

The full message you say probably stated, that you had to much data to use the free 5GB to backup your phone.

You would need to delete some stuff off your phone in order to backup or buy more backup GB.

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Answer 6

BannahBoo Author

Level 1

23 points

Jul 15, 2014 2:00 PM in response to razmee209

I did get that message. When I went into my settings it said my icloud total storage was 5GB and my available storage was .2 GB. So, shouldnt there have been something in icloud? Now it says total storage 5GB and available storage 5GB

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Answer 7

Jul 15, 2014 1:58 PM in response to BannahBoo

Also you should be importing your pics to your computer as you would a digital camera.

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