iphone 5 not ringing after installing iOS 7.1.2 update
After updating the OS to 7.1.2, my phone will not ring on incoming calls--it doesn't actually RECEIVE incoming calls at all, as far as I can tell. I have tried everything suggested in the support community for similar problems, and have also contacted Apple support via chat. Here are the things I've already tried:
- Checked to be sure the mute switch is not set to mute (left side of phone above volume buttons).
- Checked to be sure DND is not on.
- Changed Favorites to Everyone in the DND settings.
- Checked to be sure a ringtone is set, and tested it in Settings to be sure the phone can play it.
- Changed the ringtone.
- Hard reboot of the phone.
- Reset the phone.
- Backed the phone up and restored it in iTunes.
Nothing helps. Have spent hours on this. When someone calls the phone, the caller hears ringing but I neither see nor hear anything. It eventually goes to voicemail and I receive a voicemail notification, but I NEVER receive a missed call notification. Support says if the restore didn't work, it's not software, it's a hardware problem (and phone is out of warranty but of course not out of contract), but sounds work fine on the phone, I can made calls, I can receive and play voicemails, I can watch and hear videos, etc., etc. The only thing that doesn't work is inbound calling. How can a problem that started THE MINUTE iOS 7 was updated to 7.1.2 be a hardware problems?
I'm at my wits' end. Any ideas? Thanks in advance? MRADTEX
