available space plummets suddenly

I am using a 500 GB Mac Pro.

Ten days ago, I checked the storage, it showed that I still had about 350 GB available.


But this morning, I got a sudden warning saying that my start disk is almost full and it only had 1 GB left.

After five or ten minutes, the warning of my start disk is full showed up again and this time when I checked the storage, it only had 400 MB space.


I know this is impossible, something must be wrong with my computer.

I am not crazy, I don't download tons of movies or softwares. With no effective way to stop my available space from disappearing, I restarted my computer and my space magically came back.


But the scary thing happens again, my space is reducing 20 MB every five minutes or so. And I am afraid the same thing will happen sometime soon.

But when I use 360 Internet Security to do the full scan of virus on my computer, the result is that I don't have any virus.


Please help and advice what could be the possible issue here?!

Can someone recommend an effective and powerful anti-virus software for mac?

Thank you!

Posted on Jul 16, 2014 7:11 PM

Reply
15 replies

Jul 16, 2014 7:59 PM in response to xiuxiuamber

For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.

Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:

iPhoto â–¹ Empty Trash

Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.

According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.

When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.

See this support article for some simple ways to free up storage space.

You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.

Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.

Proceed further only if the problem isn't solved by the above steps.

ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.

Back up all data now.

If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.

Install the app you downloaded in the Applications folder as usual. Quit it if it's running.

Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper

sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.

The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.

I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.

When you're done with the app, quit it and also quit Terminal.

Jul 16, 2014 7:29 PM in response to xiuxiuamber

Anti virus software is the last thing you want installed on your Mac when you're having problems. That would only compound the issue.


Which OS X is installed? Troubleshooting advice can depend on that information.


If you aren't sure, click the Apple () menu top left in your screen. From the drop down menu click About This Mac.


The version is noted there.

Jul 16, 2014 8:10 PM in response to xiuxiuamber

One scenario I have encountered is that if you have a Time Machine backup configured and have hourly local backups enabled (default), and the Time Machine volume has been unavailable for a couple of days, the hourly local snapshots can fill up your disk fast. Trash clean up will buy you a bit more time, but problem will keep coming back.


See the man page for tmutil (here are two relevant options). (PS: I see Linc also references it. 😎).


enablelocal

Turn on local Time Machine snapshots. Requires root privileges.

disablelocal

Turn off local Time Machine snapshots and trigger automatic cleanup of accumulated local snapshot data. Requires root privileges.

Jul 16, 2014 9:19 PM in response to Linc Davis

It is not the local snapshots which cause the problem or fill the disk, but they create a window where a user can get low disk space messages. If local snapshots are meant to provide a better MTTR, but the control is given to the user, a loaded gun has been given to the consumer. It can be abused or used. The option has been provided to consumers, but the use or abuse depends on the person sitting in front of the keyboard. This forum's existence depends to a very large extent on such abuse requiring some support to address such issues.

Jul 17, 2014 3:33 AM in response to xiuxiuamber

First, if you have a Symantec product installed, as it sounds like you do, remove it immediately. Symantec products are not much good on the Mac. Their anti-virus software is only so-so at catching Mac malware, and their internet security software often suffers from false positives on Mac-specific network connection attempts. In addition, Symantec products are well-known for their abilities to bring a perfectly healthy Mac to its knees. Uninstall any Symantec products, using the proper uninstaller provided by Symantec. (Do not use generalized uninstall programs, like App Zapper or any other apps that offer such features, as these programs do not work - and cannot work - as advertised.)


Removing the Symantec product may help. It sounds like you may have a runaway log file, and it may be Symantec that's causing it. It could also be something else, though. If the problem persists after removing the Symantec product, see:


http://pondini.org/OSX/Logs.html

Jul 17, 2014 3:37 AM in response to Loner T

Loner T wrote:


It is not the local snapshots which cause the problem or fill the disk, but they create a window where a user can get low disk space messages.


Nonsense! Local snapshots do not cause low disk space messages. In fact, the system actually considers these files to be expendable, and will automatically delete local snapshots if space starts to get low. For this reason, the Finder doesn't even include local snapshots when it calculates free/used disk space. Local snapshots are not causing the problem described here.


For more accurate information on local snapshots, see:


What are Local Snapshots?

Jul 17, 2014 4:23 AM in response to thomas_r.

thomas_r. wrote:


Nonsense! Local snapshots do not cause low disk space messages.

Snapshots are a convenience, NOT "real" backups. Do NOT depend on them.

... and why would circumstances not dictate whether I need this convenience or not.


1. I have a Time Machine backup at work, it backs up data, why do I need local snapshots when it has hourly backups? I do not use my computer at home.

2. I have no TM at work. I have no need for hourly recovery. I can back up only at home.

3. My documents sync up to the "cloud". The machine just provides an OS. I have two machines, one at work, one at home, both have the same documents.Do I really need this convenience? I use a MB Air with 64GB of disk space.


I find it interesting that a tmutil disablelocal is reason for such angst and 'misinformation'. As Linc says, 'misinformation' and 'lack of information' are two different aspects of two different challenges. No one has a Time Machine in their DNA or Unix for that matter. This forum acts as a learning platform as well.


BTW, I do not need any condescension. 😉

Jul 17, 2014 5:27 AM in response to thomas_r.

4. I have an old Macmini circa 2007 with a SATA 1 drive, and do not want the disk to unnecessarily get worn out with local snapshots. It is not economical to replace with an SSD.


The point is that a software utility has an option, well documented, and provides the consumer control over functionality. Let the consumer decide what their needs are.

Jul 17, 2014 5:31 AM in response to Loner T

Your opinion on whether you need the convenience of local snapshots is your own, but it is totally and completely irrelevant to the point being addressed here. Local snapshots do not cause the problems experienced by xiuxiuamber, and it is misleading in the extreme to suggest that they do.


Also, do not assume that your opinions on the utility of local snapshots are the only valid opinions. Those who do not want them can certainly turn them off, but they are certainly not useless as you imply. Wait for the day you accidentally delete something that hasn't made it into your Time Machine backups yet, and then you may understand their utility.

Jul 17, 2014 5:42 AM in response to thomas_r.

I sync my documents to the Cloud, do I really need a Time Machine? 😉


I perfectly understand their utility and have pointed out when I can forego these.


HP printers using AIO can write constantly to logs when they lose connectivity, it is not just anti-virus software. Removing software is a sledge hammer to find what is causing a problem. There are simple find commands (with size and time and depth options) that can provide what files are large.

Jul 17, 2014 5:59 AM in response to Loner T

Loner T wrote:


I sync my documents to the Cloud, do I really need a Time Machine? 😉


Absolutely. Cloud-based storage is far from infallible. In fact, cloud-based syncing is not a form of backup at all, since the loss of a document would be mirrored to the cloud as well. Even if you're using some form of cloud-based backup that is less susceptible to such problems, having only one single backup isn't a good plan anyway. There's no such thing as too many backups.


In any event, though, this is not the right place to be debating such things. Let's engage in no further distractions from xiuxiuamber's problem, please.

Jul 17, 2014 10:02 PM in response to xiuxiuamber

Occasionally, a failed disk copy operation can leave a temporary Volume abandoned on your main Hard Drive. These can be located by using the finder's Go > Go to Folder ...


and entering /Volumes


In List view, everything in that list should be a familiar Volume, or should be an Alias of extremely small size (e.g., one byte). If it is, this particular issue is not what is causing the sudden loss of space.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

available space plummets suddenly

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