New iTunes Update: Won't Open; Crashes
iTunes takes an hour to open after clicking on the icon, then it plays two songs before crashing after the latest update. Is there a fix?
iPod touch, Windows Vista, purchasing request; music-related
User profile for user:
sterling r
User level:
Community Specialist
Hello there,
It sounds like you are experiencing some unexpected behavior with the iTunes app after a recent update. I would use the following article to help you troubleshoot the issue, named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Start with loading iTunes in Safe Mode to help isolate 3rd party plugins, and if needed there are additional steps to use in the article:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
- Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
- Click Continue.
- See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Regards,
Sterling