After loading Itunes gift card...thrown away months ago...now need verification code again....

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Level 1

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After loading Itunes gift card...thrown away months ago...now need verification code again....

Hi All! My son received an itunes gift card for his birthday a few months ago. He loaded the gift card onto his ipad and it worked a few times when he made some small purchases. Now, months later (itunes card discarded) he wanted to buy a game to find that it requires payment verification (using the verification code on the back of the gift card which is gone). His account shows a balance but evidently he cannot use it with the code. Is there a way around this?

iPad

Posted on Jul 18, 2014 10:02 AM

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Answer 1

roaminggnome

Level 10

106,401 points

Jul 18, 2014 10:05 AM in response to texasabj

You should never need the code but once.

Once the balance is in your account, there is never a need for the code again.

What exactly does the message say?

Did he close iTunes and ope again?

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Answer 2

texasabj Author

Level 1

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Jul 18, 2014 10:20 AM in response to roaminggnome

Under Account Settings....

it says "Your credit card is about to expire. Please update your payment method." It has the last 4 digits of a credit card that we don't recognize so we are assuming it must be the iTunes card he loaded last April. It's asking for the "Security Code". The expiration date month is also in red with the number 2 next to it (meaning February) and the Year is masked with the four dots.

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Answer 3

roaminggnome

Level 10

106,401 points

Jul 18, 2014 10:31 AM in response to texasabj

It is not asking for anything to do with a gift card.

It is indeed asking for the credit card verification. This is how iTunes verifies your account.

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Answer 4

texasabj Author

Level 1

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Jul 18, 2014 10:34 AM in response to roaminggnome

Yes, you are right! Just updated the account info with a new credit card and bought the game with our fingers crossed. ITunes took the purchase from his iTunes account with the gift card money...

Thank you so much for your help! Sorry for the inconvenience. 🙂

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