tantony1992

Q: Weird Internet behavior

Hello all,

 

 

Hopefully I can type this fast before the internet gives out again.

 

 

Here is my problem:  On my Mac, my wireless internet will go out periodically. It does not just boot me off of the network, it is entirely incapable of detecting any networks (when there should be 4 or 5 that it usually detects and that other devices are able to see).  If I restart my computer the internet is *sometimes* able to come back, sometimes not.  The same goes for turning the computer entirely off and then back on again.  The time range that I am able to use the internet has varied from as little as 2 minutes to as great as 3 hours, but it always eventually disconnects (as well as becomes incapacitated from even detecting the networks).  I am using a shared college-wide internet connection in an on-campus apartment, so I have no authority or control over the router.  If it was a router problem I would merely begrudgingly wait for those to be resolved by the tech guys on campus and go a couple days without the internet, but I have reasons to believe it is not.  Those reasons are the following:

 

 

 

 

- Other devices are able to detect the network and connect to it. 

 

 

- The computer exhibits the same problem with different wireless connections that it had previously recognized off campus (tested at a friends house).

 

 

- The menus exhibit sporadic behavior after the disconnection.  For example, the wireless icon at the top right will tell me that the wireless is on, but the 'Systems Preference' menu will tell me that it is off, and sometimes vice versa.  When I press "turn Wi-fi on" whenever the Wi-Fi is exhibited as being "off" by the System Preferences menu, the button is entirely ineffective and does nothing.  The same goes for the "Turn Wi-Fi On" option in the icon's expansion menu.  However, even when both the icon and the preferences menu agree that the wireless is "on" (which is probably just a coincidence when that happens), whenever I enter either "Assistant" or "Diagnostics", a menu pops up informing me that my wireless is, as a matter of fact, off!

 

 

As I was typing this, I had to save my response in a notepad because the wireless gave out again and have now had to login twice.  Does anybody know what's going on?  Is there anything else I should try to illucidate this problem? 

 

 

Thanks in advance.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Jul 20, 2014 1:49 AM

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Q: Weird Internet behavior

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  • by lllaass,

    lllaass lllaass Jul 20, 2014 2:41 AM in response to tantony1992
    Level 10 (190,933 points)
    Apple Watch
    Jul 20, 2014 2:41 AM in response to tantony1992

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

    Try:

    - Repairing the startup disk

    - Resetting the SMC

    Intel-based Macs: Resetting the System Management Controller (SMC)

  • by Linc Davis,

    Linc Davis Linc Davis Jul 20, 2014 7:46 AM in response to tantony1992
    Level 10 (208,059 points)
    Applications
    Jul 20, 2014 7:46 AM in response to tantony1992

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Step 2

    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

    Reset the System Management Controller.

    Step 6

    Reset the PRAM.

    Step 7

    Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    Step 8

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.