"unknown error" creating a Messages account using AIM

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Level 2

428 points

"unknown error" creating a Messages account using AIM

I had a perfectly good AIM account and password yet whenever I tried creating an account in Messages using AOL type account, I got the error "An unknown error has occurred". It also happened when I tried to add the AIM account in SystemPreferences->Internet Accounts.

SOLUTION: In my case the email address for the AIM account was a yahoo.com email address. The same email address was used for the Yahoo Internet Account in system preferences. Creating another AIM account using a gmail.com address solved the problem. YMMV

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Jul 20, 2014 1:11 PM

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Answer 1

Jul 20, 2014 1:33 PM in response to Ernest House

Hi,

If it is an AIM Name or a email used at/registered with AIM then it pays to check here https://settings.aim.com/ to see if the account has been suspended.

9:33 pm Sunday; July 20, 2014

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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