so i got the update on my ipod touch 5th gen and when i got it it asked me for my old itunes acount and password, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it

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so i got the update on my ipod touch 5th gen and when i got it it asked me for my old itunes acount and password, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it

so i got the update on my ipod touch 5th gen and i got asked me for my old itunes acount and password so i can get the back up from icloud, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it

iPod touch, iOS 7.1.2

Posted on Jul 20, 2014 5:09 PM

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Answer 1

lllaass

Level 10

210,519 points

Jul 21, 2014 2:03 AM in response to ffdp

You need to recovery and use it. Sounds like you are running into:

iCloud: Find My iPhone Activation Lock in iOS 7

Is there a way to find my Apple ID Name if I can't remember it?

Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.

How do I change or recover a forgotten Apple ID Password?

If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

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