Q: forget security question and also i dont have a rescue email.

hi dear

i forgot my security questions answers and i didn't set up a rescue email for my apple id.

because of security questions answers, i can not purchase any app from apple store.

i live in iran and i don't find any way to call apple customer support from iran to resolve my problem. i want to know, how can i reset my security questions answers and set a rescue email for my apple id.

iPhone 5s, iOS 7.1.2

Posted on Jul 21, 2014 2:17 AM

I have this question too

Q: forget security question and also i dont have a rescue email.

All replies

Helpful answers

by Klaus1,

Klaus1 Jul 21, 2014 2:36 AM in response to a.roodi
Level 8 (48,918 points)

Jul 21, 2014 2:36 AM in response to a.roodi

Security questions:

https://discussions.apple.com/docs/DOC-4551

http://support.apple.com/kb/HT5312

http://support.apple.com/kb/HT5665

If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

About 2-step verification of your Apple ID:

http://support.apple.com/kb/ht5570

This is also useful:

http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
Reply options

Link to this post

by Yellowbox,

Yellowbox Jul 21, 2014 4:44 AM in response to Klaus1
Level 6 (10,535 points)

Mac OS X

Jul 21, 2014 4:44 AM in response to Klaus1

Thanks Klaus!

I followed your links and successfully created a rescue email. Then I thought I would have a look at my security questions and discovered I had forgotten the answers. Your other advice allowed me to send an online request for Apple to phone me. They did within 30 seconds, and were very helpful. My security questions are now reset.

Regards, and thanks for your help.
Ian.
Reply options

Link to this post

Q: forget security question and also i dont have a rescue email.

All replies Helpful answers

by Klaus1,

by Yellowbox,

All replies

Helpful answers