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iTunes Error 8003

I keep getting an error message. It pops up saying:
There was a problem downloading "Pirates of the Caribbean: The Curse of the Black Pearl. An unknown error occurred (8003). Please check that your network connection is active."

My connection is fine! Help!

Dell Latitude D810, Windows XP

Posted on Sep 16, 2006 11:55 AM

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Question marked as Best reply

Posted on Sep 16, 2006 12:06 PM

Contact the store directly by going to the link below and filling out the email fornm at the bottom, they will be glad to tell you what the error means and try to help you fix it

http://www.apple.com/support/itunes/store/movies/
15 replies

Sep 18, 2006 7:59 PM in response to iGurl_Skye

Ok, I too had this issue, so I went through few steps, and found a solution. I don't know this will solve it for other users. But give it a try. Good luck!

By the way, I don't know which step actually fix this problem, but you can find it out on your end.


1) Disable all popup blocks under IE: Tools / Popup blocker / Turn off
2) Add https:apple.com to trusted sited under IE: Tools / Internet Options / Security tab / click on Trusted Sites Icon / click on "sites..." button and add "https:apple.com"
3) If you have the McAfee Security Center running, disable "Privacy Service". note: If you have a different personal firewall or security product installed on your PC, you want to enable any site or apple.com to leave cookies on your pc.

**I think this is the trick to resolve the error code #8003.

4) If you have a personal firewall device connected to DSL or Cable, open the port #3689 for Itune. This should be done through the gaming setting on your firewall/gateway/router device connected to DSL/cable line.


If you have simplified this fix, let me know! email me at dpark.public at gmail.com

Dan

Dell Inspiron 9300 Windows XP Pro

Dell Inspiron 9300 Windows XP Pro

Dell Inspiron 9300 Windows XP Pro

Dell Inspiron 9300 Windows XP Pro

Dec 12, 2006 6:41 PM in response to Angelstr343

I had this problem over and over (as well as error 9006). I Finally worked out that my ISP was using a transparent proxy which was causing all the problems with downloading from the itunes site and downloads restarting from 0. I set up a specific http proxy utilising another port (not port 80) which bypassed the isp proxy and have had blissfuol downloads ever since. To find out if your ISP is using a transparent proxy visit www.proxyjudge.net

Jan 30, 2007 6:52 PM in response to Lee Marcus

Try this out, it was a stupid fix but it's worked twice for me with this error code. It typically happens after you use a GC or a credit they give you:

-Go to the iTunes storefront (or anywhere in the store really)
-click on your account (upper right corner should show your apple ID)
-This takes you to your account settings
-click the button to update/edit your payment settings
-when you get to the payment settings page, re-enter your exact same payment info then click the "done" buttons at the bottom and go back and try it again.

That's what has worked for me.

Feb 11, 2007 3:38 AM in response to Johnny

That IS a weird fix but it works! I tried it only because it was the simplest of the fixes suggested on this discussion page. I thought I'd try the easiest and work my way up. I did exactly as you said and it didn't work the first time. Then I tried it again but closed out of iTunes. I re-opened it and VOILA! I've been downloading TV shows for 6 months and never had this problem. It wasn't until after I downloaded some stuff with an Apple credit.

Good call and THANK YOU!

Feb 26, 2007 11:15 PM in response to iGurl_Skye

Error 8003 ---- affects ITUNES and will prevent downloads

Hope this helps!

First thank you McAfee for no help!

Second, ITunes.... if this is a prevalent issue, why not place in your troubleshooting FAQ's?

+===========================================================
In any case if you have McAfee. you might have this error . You need to disable the "privacy service" feature.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Here's what worked for me:

1.Click start
2. Click run
3. Type "msconfig" hit enter
4. Click services tab
5. Uncheck McAfee Privacy Service
6. Hit apply
7. Restart your computer
8. Go ahead and download
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
If you want to turn the privacy service back on, repeat and check the McAfee Privacy Service option and there you go! ...keep in mind while McAfee Privacy Service is enabled you will not be able to download and the error will re-appear.

Lastly, you must restart your computer to ensure these changes are enacted.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Best,

Robert
CEO- http://www.Cash-for-you.net/worldwide

Feb 27, 2007 10:58 AM in response to iGurl_Skye

I had this problem as well. After reading others comments which I found very helpful. I went into McAfee Security center clicked on internet and network then click configure. From there I clicked on web browsing protection then to the advanced button. Click on cookie blocking. I found that apple.com was in the rejection list. Add apple to your accept list. That's what worked for me.

dell Windows XP

iTunes Error 8003

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