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User profile for user: Cowboy22
Cowboy22 Author
User level: Level 1
4 points

Safari and Google Docs overload

Hello I searched and could not find a similar question.


I have a Macbook Pro with 8GB RAM and a 6.66 Core Duo. It has always been fine but lately the fans are going almost all the time I have Safari open and I have noticied anywhere between 3-5 GB of memory being used. When I hover over the item 'Safari web content' it shows Googles docs as the culprit even though I do not even have this on any of my tabs and also do not even know what this is exactly. I close Safari and reopen it and it cools down for awhile, but then there comes Google Docs again no matter what I am doing. This is really annoying. I know I am signed into google but I really only use Gmail or the search of course. Does anyone have any ideas?


I have heard of a lot of people having issues with Safari having a lot of CPU usage and I think my issue has begun recently. And I hope to solve it.

Posted on Jul 21, 2014 8:22 AM

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9 replies
User profile for user: Cowboy22
Cowboy22 Author
User level: Level 1
4 points

Jul 21, 2014 7:55 PM in response to Allan Eckert

EtreCheck version: 1.9.12 (48)

Report generated July 21, 2014 at 7:44:11 PM PDT


Hardware Information:

MacBook Pro (13-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro7,1

1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

8 GB RAM


Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800


System Software:

OS X 10.9.4 (13E28) - Uptime: 3 days 3:43:12


Disk Information:

APPLE SSD TS512B disk0 : (500.28 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.42 GB (174.6 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-898


USB Information:

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

MOSART Semi. 2.4G Wireless Mouse

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.24) Support

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.24) Support

[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.2.6 - SDK 10.6) Support

[not loaded] com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7) Support

[loaded] com.attotech.driver.ATTOiSCSI (3.4.1b1 - SDK 10.6) Support

[not loaded] com.devguru.driver.PTUMWCDFree (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWCSP (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWDIAG (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWDrv (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWMdmControl (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWMdmData (10.5.24) Support

[not loaded] com.devguru.driver.PTUMWUSBMergeNub (10.5.24) Support

[not loaded] com.drobo.SCSI.ThunderBolt (1.1 [64171] - SDK 10.8) Support

[loaded] com.globaldelight.driver.BoomDevice (1.1) Support

[not loaded] com.highpoint.kext.rr231x_0x (2.2.3) Support

[not loaded] com.novatelwireless.driver.3G (3.0.24) Support

[not loaded] com.novatelwireless.driver.3GData (3.0.24) Support

[not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.24) Support

[not loaded] com.novatelwireless.driver.NWVBE (3.0.24) Support

[not loaded] com.novatelwireless.kext.wwan (3.0.24) Support

[not loaded] com.prolific.driver.PL2303 (2.0.0) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.48) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.48) Support

[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support

[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support

[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support

[not loaded] com.silabs.driver.SiLabsUSBDriver (1.0.78.) Support

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

[loaded] com.techsmith.TACC (1.0.2 - SDK 10.7) Support

[not loaded] com.wacom.kext.wacomtablet (6.3.3) Support

[loaded] rabb.it.driver.RabbitEars (2.1.4 - SDK 10.7) Support


Startup Items:

Hptsvr: Path: /Library/StartupItems/Hptsvr

ProTec6: Path: /Library/StartupItems/ProTec6

ProTec6b: Path: /Library/StartupItems/ProTec6b


Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[running] com.attotech.iscsid.plist Support

[failed] com.carbonite.launchd.carbonitedaemon.plist Support

[running] com.datarobotics.ddservice64d.plist Support

[running] com.eset.esets_daemon.plist Support

[running] com.fitbit.fitbitd.plist Support

[running] com.fitbit.galileod.plist Support

[loaded] com.google.keystone.daemon.plist Support

[running] com.intego.BackupAssistant.daemon.plist Support

[loaded] com.leapfrog.connect.shell.plist Support

[not loaded] com.maintain.CocktailScheduler.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[failed] com.mozy.backup.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.adobe.AdobeCreativeCloud.plist Support

[failed] com.canon.MFManager.plist Support

[loaded] com.carbonite.launchd.carbonitealerts.plist Support

[running] com.carbonite.launchd.carbonitestatus.plist Support

[loaded] com.google.keystone.agent.plist Support

[failed] com.gopro.stereomodestatus.plist Support

[loaded] com.intego.backupassistant.agent.plist Support

[not loaded] com.maintain.LogOut.plist Support

[failed] com.maintain.PurgeInactiveMemory.plist Support

[not loaded] com.maintain.Restart.plist Support

[not loaded] com.maintain.ShutDown.plist Support

[not loaded] com.maintain.Sleep.plist Support

[running] com.maintain.SystemEvents.plist Support

[failed] com.mozy.status.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] com.robohippo.hippovnc.plist Support

[running] com.rosettastone.rosettastonedaemon.plist Support

[running] com.wacom.wacomtablet.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[failed] com.google.keystone.agent.plist Support


User Login Items:

iTunesHelper

Windows Phone 7 Connector Agent

ESET Cyber Security Pro

StatusMenu

HP Product Research


Internet Plug-ins:

AdobePDFViewerNPAPI: Version: 10.1.10 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support

AdobePDFViewer: Version: 10.1.10 Support

LogMeInSafari32: Version: 1.0.497 Support

Unity Web Player: Version: UnityPlayer version 4.1.5f1 Support

googletalkbrowserplugin: Version: 5.4.2.18903 Support

dfacplug: Version: 6.40 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.3

LogMeInSafari64: Version: 1.0.497 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 Support

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 Support

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 Support

LogMeIn: Version: 1.0.497 Support

MeetingJoinPlugin: Version: (null) - SDK 10.6 Support

Google Earth Web Plug-in: Version: 6.0 Support

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

o1dbrowserplugin: Version: 5.4.2.18903 Support

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 45 Check version

WacomNetscape: Version: 1.1.1-1 Support


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Box Sync Support

Cineform Support

Flash Player Support

Flip4Mac WMV Support

Java Support


Time Machine:

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 465.12 GB Disk used: 302.51 GB

Destinations:

iMovie_Library_Perm [Local] (Last used)

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Too small

Backup size 0 B < (Disk used 302.51 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

18% WindowServer

4% Safari

2% hidd

2% com.apple.WebKit.Networking

1% Creative Cloud


Top Processes by Memory:

164 MB Safari

98 MB Mail

90 MB iTunes

74 MB Finder

49 MB com.apple.WebKit.WebContent


Virtual Memory Information:

4.50 GB Free RAM

1.27 GB Active RAM

795 MB Inactive RAM

1000 MB Wired RAM

2.41 GB Page-ins

197 MB Page-outs

Reply
User profile for user: Cowboy22
Cowboy22 Author
User level: Level 1
4 points

Jul 22, 2014 5:59 AM in response to John Galt

I was given this MBP with a lot of stuff from the previous owner. I guess I will have to remove what I don't need or use.


Just a question. The original issue was with the Safari web content. So shouldn't the issue be something with Safari?


In any case I have the day off and will remove whatever I don't think I will need.


Thanks!

Reply
User profile for user: John Galt
John Galt
User level: Level 10
141,320 points

Jul 22, 2014 6:12 AM in response to Cowboy22

Cowboy22 wrote:


I was given this MBP with a lot of stuff from the previous owner.


That fact, along with the EtreCheck report, explains much of what is going on. To properly transfer ownership of a Mac the following must be accomplished. Until it is, you will encounter numerous and continual problems.


Your MacBook Pro will require its original System Install DVD to reinstall its original OS, after which you can upgrade to Mavericks. If the disc was not supplied to you along with the Mac, obtain a replacement from Apple by calling the phone number that appears in your Apple Online Store page. You will need the MBP's serial number and a credit card. The cost is reasonable.


Refer to What to do before selling or giving away your Mac


  1. If you enabled FileVault, disable it in System Preferences > Security & Privacy.
  2. "Deauthorize" your iTunes account. Same for Audible if you have one.
  3. System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
  4. Sign out of iCloud. Select "Delete from Mac" when it appears.


Next: Remove all your personal information by completely erasing the Mac's internal storage.

  1. If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
  2. If your Mac did not ship with discs, boot OS X Internet Recovery:
    • using three fingers press and hold the following keys: ⌘ (command), option, and R.
    • With a fourth finger press the power button to turn on the Mac.
    • Keep the other three fingers where they are until you see the "spinning globe" icon.
    • This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
  3. Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
  4. Select Disk Utility from the Utilities menu.
  5. Remove any partitions you may have created.
  6. Select the Mac's hard disk icon, then select the "Erase" tab.
  7. Select the "Security Options" button and erase the disk.
    • The more "securely" you erase the disk, the longer it will take.
    • The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
  8. When it finishes, quit Disk Utility.
  9. Select Install Mac OS X from the Utilities menu.
    • An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
    • Do not create any user accounts.
  10. When it finishes, shut down the computer.
  11. If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps.

    Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.


If the Mac is being sold to someone outside the family consider the following additional information:


  1. System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
  2. Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it.

    AppleCare stays with the equipment and is transferable.

  3. Execute a bill of sale showing the Mac's serial number.
  4. Once no longer in your possession, remove the Mac from your devices in My Support Profile.
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Safari and Google Docs overload

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