Q: When I click on my Messages app I can see it for a brief moment and then the screen goes blank

When I click on my Messages app I can see it for a brief moment and then the screen goes blank. This happened to me last week and I Reset All Settings, which worked-but it has just happened again so that's not a long-term solution.

iPhone 5, iOS 7.1.2

Posted on Jul 21, 2014 10:36 AM

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Q: When I click on my Messages app I can see it for a brief moment and then the screen goes blank

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by Allen A,

Allen A Jul 24, 2014 7:22 AM in response to linslaf
Community Specialists

Jul 24, 2014 7:22 AM in response to linslaf

Hello linslaf,

It may help to force close the Messages app, then restart the device.

iOS: Understanding multitasking
http://support.apple.com/kb/HT4211

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430

If the issue persists, the next step would be to restore your iiPhone.

iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766

Cheers,
Allen
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Q: When I click on my Messages app I can see it for a brief moment and then the screen goes blank

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by Allen A,

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