zimm2314

Q: iTunes Match won't upload new songs.

iTunes Match gets stuck "sending information to iTunes" when I add new songs to my library.

MacBook Pro with Retina display, iOS 7.1.2

Posted on Jul 21, 2014 2:26 PM

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Q: iTunes Match won't upload new songs.

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  • by Brett L,

    Brett L Brett L Jul 24, 2014 6:11 AM in response to zimm2314
    Community Specialists
    Jul 24, 2014 6:11 AM in response to zimm2314

    Hi zimm2314,

     

    If you are having difficulty with iTunes Match you may want to follow the steps in this article -

     

    iTunes Store: Troubleshooting iTunes Match

    http://support.apple.com/kb/TS4054

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by Andrew Weiss,

    Andrew Weiss Andrew Weiss Jul 25, 2014 4:20 AM in response to Brett L
    Level 1 (49 points)
    iCloud
    Jul 25, 2014 4:20 AM in response to Brett L

    I am having the same problem.

     

    Background: most of my (rather large) ITunes library is made up of music I purchase outside the iTunes Store.  After adding music to the iTunes library, I run Match so I can access that music via my Apple TV and iPhone.

     

    I usually run Match successfully from my iTunes library to match the new songs, but starting yesterday (June 25) Match stalls.  Last night it scanned all songs to match but one, and stalled at that one song for hours before I gave up.  This morning (June 26) it has stalled waiting for apple to send results for an hour.

     

    Any suggestions?  Also, I am assuming that a song which is in the iTunes Store will match to the same song in my iTunes library even if the song was purchased elsewhere.  Is that correct?

  • by 11RowsOf3,

    11RowsOf3 11RowsOf3 Jul 27, 2014 9:50 PM in response to zimm2314
    Level 1 (0 points)
    Jul 27, 2014 9:50 PM in response to zimm2314

    I just started having this issue on Sunday 7-27-14.  I've successfully Updated my iTunes Match with several new albums over the last several days and then all of a sudden yesterday iTunes Match is stuck on Step 2: Matching your music with songs in the ITunes Store.  All of my music and my main iTunes library are on my iMac desktop.  Although I don't think this matters the music I'm having the issue with is the Arctic Monkeys - Favourite Worst Nightmare.  It has 12 songs.  One song, #3, D is for Dangerous matched and is in my library.  It can be accessed/downloaded from my other devices running my iTunes Match. (iPhone 5 and Macbook Air).  The other 11 songs are stuck in the Waiting iCloud Status when viewing them in my songs list on the iMac.  What is weird is that the other 11 songs do show on my iPhone and Macbook but they can not be played/downloaded.  They are there but are faded out with no download symbol next to them (except for #3). See photos.  In the middle photo you will see that 9544 of 9555 songs have been checked. It is the 11 songs from the Arctic Monkeys album that are hung up and stuck.  ??????????

     

    Additional update: Before posting this I deleted all 12 songs from my library and from iCloud, then Updated iTunes Match successfully (there were no changes) and then added the 12 songs back into my library.  When I Updated iTunes Match again it gets hung up on the 11 songs.  #3 was a success again.

     

     

    Screen Shot 2014-07-28 at 12.31.59 AM.png

     

    Screen Shot 2014-07-28 at 12.32.24 AM.png

     

    iPhone Screen Shot for iTunes Match.jpg

  • by 11RowsOf3,

    11RowsOf3 11RowsOf3 Jul 27, 2014 9:52 PM in response to Andrew Weiss
    Level 1 (0 points)
    Jul 27, 2014 9:52 PM in response to Andrew Weiss

    Regarding your last statement: Yes, a song purchased elsewhere but available in the iTunes Store will "Match"..... Almost always..... unless it's the Beatles and then it will only match about 50% of the time............and drive you absolutely crazy.  I gave up on that one. 

  • by 11RowsOf3,

    11RowsOf3 11RowsOf3 Jul 27, 2014 11:07 PM in response to zimm2314
    Level 1 (0 points)
    Jul 27, 2014 11:07 PM in response to zimm2314

    OK, I got my iTunes Match to work!

     

    In the past I had found some information on a forum somewhere that many problems with iTunes Match may be linked to ISP issues and not necessarily Apple issues.  I believe that when iTunes Match gets bogged down with heavy traffic sometimes Apple "times out" the uploads believing that their is an issue with the ISP.  Apparently this only happens during times of heavy use. 

     

    Anyway, as background my Time Warner Cable (TWC) Turbo service averages around 15-16 Mbps download speeds and 1 Mbps uploads speeds.  My iPhone 5 on AT&T's LTE network averages around 40 Mbps download speed and 10 Mbps upload. (When I'm not linked to my home WiFi). 

     

    What I did was disconnect my TWC router and used the Personal Hotspot on my iPhone to provide internet service to my desktop.  I then ran iTunes Match and it worked perfectly.  It was extremely fast and did not get hung up on Step 2 of the Match process. 

     

    Voila!