chloe_saleh
Level 1 (0 points)

Q: iphone wont turn on (black screen)


need help!!!! i have an iphone 5 , and a couple of days ago my battery died (charger broke) so a the next morning a baught a new charger and tried to turn my phone on after it had been on charge for 4 hours , it still wouldnt come on not even the charging icon wouldnt come on so , i researched what to do and ive tried the home + lock button for 1 minute 10x , connecting it to itunes and just left it on charge for that whole day. please help ASAP !!!!!

 

by the way this has happened once before and they have gave me a new phone and this is the new phone. only had this phone for 3 and a half weeks it in perfect condistion.

iPhone 5, iOS 6

Posted on Jul 21, 2014 2:54 PM

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chloe_saleh

Q: iphone wont turn on (black screen)

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  • Helpful answers

  • by Brett L,

    Brett L Brett L Jul 23, 2014 2:37 PM in response to chloe_saleh
    Community Specialists
    Jul 23, 2014 2:37 PM in response to chloe_saleh

    Hi chloe_saleh,

     

    If you are having issues with your iPhone not powering on, I would suggest that you follow the steps in the following article -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by EveNoguerol,

    EveNoguerol EveNoguerol Mar 26, 2015 12:46 PM in response to Brett L
    Level 1 (0 points)
    Mar 26, 2015 12:46 PM in response to Brett L

    That doesnt work, i have opened the screen of my iphone 5c and put it back on and i did that like 20,000 times and it never works it only made it worse