cannot turn on background app refresh

Question

Level 1

1 points

Hi all,

I need to turn on background app refresh, however I cannot.

I had turn it all off for sometime, but I keep on missing out whatsapp messages, that is hurting my work.

I want to turn it back on to activate whatsapp.

To my surprise, I found that I cannot turn it back on. It simply refuses to turn on no matter how many times I pressed it.

Any advice?

Thanks thanks,

Gemshin

iPhone 5, iOS 7.1.2

Posted on Jul 21, 2014 6:48 PM

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Answer 1

Community Specialist

Hi gemshin,

If you are having issues with your iPhone being unable to turn on background app refresh, you should take a look at this article -

In particular see this section -

If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:

Thanks for using Apple Support Communities.

Best,

Brett L

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