HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
son.brian.nguyen

Q: Cannot enable two-step verification

Hi,

 

I am Vietnam. When I try to enable two-step verification, I have been asked to provide credit card number and security code (cvc) to verify my identity, I did it, but I always get an error message that security code is invalid, my payment info is correct and had been verified. Could you please help me on this, what's wrong here? Thanks.

Posted on Jul 21, 2014 8:57 PM

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Q: Cannot enable two-step verification

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 24, 2014 11:43 AM in response to son.brian.nguyen
    Level 10 (133,636 points)
    iTunes
    Jul 24, 2014 11:43 AM in response to son.brian.nguyen

    Is the address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :

    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.

     

    And/or try contacting iTunes support : http://www.apple.com/ support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • by grasen,

    grasen grasen Sep 29, 2014 12:40 PM in response to King_Penguin
    Level 1 (0 points)
    Sep 29, 2014 12:40 PM in response to King_Penguin

    I have the same problem.

    The above answer is not an answer. It doesn't help in any way at all.

    Is there anybody out there with any sort of solution?

  • by King_Penguin,

    King_Penguin King_Penguin Sep 29, 2014 12:44 PM in response to grasen
    Level 10 (133,636 points)
    iTunes
    Sep 29, 2014 12:44 PM in response to grasen

    If you've checked that your details on your account tie up with your credit card registration details ? And you've contacted your card issuer and checked that it's not an issue at their end ? And what did iTunes Support say when you contacted them ?