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User profile for user: Cruurakd778
Cruurakd778 Author
User level: Level 1
21 points

"You shut down your computer because of a problem"

Every time I boot my 2011 Mac Mini (Marvericks) I go through the rigmarole of being told I shut the computer down because of a problem. But I didn't. In fact it's behaving faultlessly apart from this one little niggle. I've repaired the disk permissions, verified the disc. It shuts-down quickly with no issues.


I even tried clearing the PRAM, but despite following what I thought were clear instructions by holding down Opt+Cmd+P+R at switch-on, all I got was the spinning-globe telling me it was downloading the OS from the internet. (I held the Power button in at that point to close it down, so at least next when it booted and told me I'd shut the computer down because of a problem, it was correct for once!) I've even tried leaving it unplugged for a while to clear-out the SMC. No avail.


Sometimes it's the littlest things that do your head in. Any ideas?

Mac mini, OS X Mavericks (10.9.4)

Posted on Jul 22, 2014 10:35 AM

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16 replies
User profile for user: Cruurakd778
Cruurakd778 Author
User level: Level 1
21 points

Jul 23, 2014 1:54 AM in response to Linc Davis

Hi, thanks for the help, I tried the Etrecheck app, It generated the following output. The error report for Apple is underneath:


EtreCheck version: 1.9.12 (48)

Report generated 23 July 2014 09:44:41 BST



Hardware Information:

Mac mini (Mid 2011) (Verified)

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

2 GB RAM



Video Information:

Intel HD Graphics 3000 - VRAM: 288 MB

Panasonic-TV 1920 x 1080 @ 50 Hz



System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 0:5:17



Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (424.97 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB



USB Information:

www.hirestech.com 2012 REV 2.1 Music Streamer II+

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver



Thunderbolt Information:

Apple Inc. thunderbolt_bus



Gatekeeper:

Anywhere



Kernel Extensions:

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support



Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.bombich.ccc.plist Support

[loaded] com.macpaw.CleanMyMac2.Agent.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] rdmd.plist Support



Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist Support

[running] net.culater.SIMBL.Agent.plist Support

[running] rdmgrab.plist Support



User Launch Agents:

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

[running] com.spotify.webhelper.plist Support



User Login Items:

iTunesHelper



Internet Plug-ins:

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 7 Update 65 Check version

Default Browser: Version: 537 - SDK 10.9



Safari Extensions:

AdBlock: Version: 2.7.7



Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9



iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9



3rd Party Preference Panes:

AirServer Preferences Support

Flash Player Support

Java Support



Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 69.17 GB

Destinations:

admin [Network] (Last used)

Total size: 3

Total number of backups: 35

Oldest backup: 2014-02-21 00:42:49 +0000

Last backup: 2014-05-31 09:44:02 +0000

Size of backup disk: Excellent

Backup size 3 > (Disk size 464.96 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.



Top Processes by CPU:

4% com.apple.WebKit.WebContent

2% Safari

2% WindowServer

1% fontd

0% rdmgrab



Top Processes by Memory:

193 MB com.apple.WebKit.WebContent

135 MB Safari

49 MB ocspd

43 MB mds_stores

39 MB mds



Virtual Memory Information:

44 MB Free RAM

648 MB Active RAM

623 MB Inactive RAM

682 MB Wired RAM

242 MB Page-ins

800 KB Page-outs



Error report to send to Apple:


Anonymous UUID: 081C98F5-F63E-C9BC-25A2-2510A98926B7



Wed Jul 16 17:31:10 2014

panic(cpu 1 caller 0xffffff802fed124b): Releasing non-exclusive RW lock without a reader refcount!

Backtrace (CPU 1), Frame : Return Address

0xffffff80caecb260 : 0xffffff802fe22f79

0xffffff80caecb2e0 : 0xffffff802fed124b

0xffffff80caecb310 : 0xffffff802fe7a423

0xffffff80caecb430 : 0xffffff802fe7e77b

0xffffff80caecb540 : 0xffffff802fe825cf

0xffffff80caecb570 : 0xffffff802fe7c564

0xffffff80caecb5a0 : 0xffffff802fe2acc1

0xffffff80caecb5c0 : 0xffffff802fe2b34c

0xffffff80caecb5e0 : 0xffffff7fb067c195

0xffffff80caecb770 : 0xffffff7fb067d3f4

0xffffff80caecb800 : 0xffffff7fb067d5b4

0xffffff80caecb850 : 0xffffff80300157d1

0xffffff80caecb8a0 : 0xffffff8030015427

0xffffff80caecb950 : 0xffffff8030170c63

0xffffff80caecba10 : 0xffffff8030000117

0xffffff80caecba80 : 0xffffff803023a7ec

0xffffff80caecbb20 : 0xffffff802fe6d434

0xffffff80caecbb70 : 0xffffff802fe6c893

0xffffff80caecbbb0 : 0xffffff802fe751d2

0xffffff80caecbd50 : 0xffffff802fe78a94

0xffffff80caecbf20 : 0xffffff802fedc68c

0xffffff80caecbfb0 : 0xffffff802fef364b

Kernel Extensions in backtrace:

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[CA4A4DEF-4BAA-3C 0A-972E-8C88E30B8BB9]@0xffffff7fb067b000->0xffffff7fb067efff



BSD process name corresponding to current thread: sh



Mac OS version:

13E28



Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000002fc00000

Kernel text base: 0xffffff802fe00000

System model name: Macmini5,1 (Mac-8ED6AF5B48C039E1)



System uptime in nanoseconds: 33934420856

last loaded kext at 26563899596: com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 (addr 0xffffff7fb0bab000, size 172032)

loaded kexts:

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.driver.XsanFilter 404

com.apple.BootCache 35

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleUSBHub 683.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleSDXC 1.5.2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.security.quarantine 3

com.apple.nke.applicationfirewall 153

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOReportFamily 23

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



System Profile:

Model: Macmini5,1, BootROM MM51.0077.B0F, 2 processors, Intel Core i5, 2.3 GHz, 2 GB, SMC 1.76f0

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142323837334742302D4348392020

Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142323837334742302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB

USB Device: Hub

USB Device: Music Streamer II+

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Hub

USB Device: 2.4G Receiver

USB Device: IR Receiver

Thunderbolt Bus: Mac mini, Apple Inc., 25.1

Model: Macmini5,1, BootROM MM51.0077.B0F, 2 processors, Intel Core i5, 2.3 GHz, 2 GB, SMC 1.76f0

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142323837334742302D4348392020

Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142323837334742302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB

USB Device: Hub

USB Device: Music Streamer II+

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Hub

USB Device: 2.4G Receiver

USB Device: IR Receiver

Thunderbolt Bus: Mac mini, Apple Inc., 25.1

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,559 points

Jul 23, 2014 7:12 AM in response to Cruurakd778

Please don't post "etrecheck" stuff in a reply to me. I have no use for it.

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

  1. A stale or corrupt kernel cache
  2. A damaged OS X installation
  3. A fault in a peripheral device, if any
  4. Corrupt non-volatile memory (NVRAM)
  5. An internal hardware fault (including incompatible memory)
  6. An obscure bug in OS X

You may already have ruled out some of these.

Rule out #1 by starting up in safe mode and then restarting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.

You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications of the machine.

Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve starting up from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

Even if FileVault is not active, an aftermarket SSD may be the cause of kernel panics. Check the manufacturer's website for a firmware update.

Connecting more than one display is another reported trigger for OS X bugs.

If the system is not fully up to date, running Software Update might get you a bug fix.

In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

Print the first page of the panic report and bring it with you.

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User profile for user: Cruurakd778
Cruurakd778 Author
User level: Level 1
21 points

Jul 23, 2014 10:58 AM in response to Linc Davis

I posted the etrecheck stuff in reply to the guy who posted before you. Two separate replies, one to each of you, seemed a bit stupid.


The Mac Mini is totally standard and in terms of hardware is exactly as purchased, other than having an outboard DAC and the dongle for a wireless mouse attached to two of its USB ports. The Mac Mini is primarily used as a media-centre PC and the only apps on it that aren't out-the-box standard are BitPerfect (iTunes add-in) and Logic Pro X. The memory cards haven't been touched.


I have tried starting in Safe mode as you suggested, but other than seeing a small grey progress-bar scroll under the Apple logo during start up, it seems just the same. When I eventually got the desktop, I still got the same old message that the computer was restarted after a problem.


The next thing you recommended was re-install the OS. I'll have a go at that and report back.

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User profile for user: doxtorray
doxtorray
User level: Level 1
0 points

Oct 11, 2015 5:20 PM in response to Cruurakd778

If you are running as a non-admin (Standard) user on your computer (which you should normally do), once you experience a panic or power outage, you will often get this behavior.

If so, every time you log in again as a Standard user, you will get the dialog.

The solution is to login as an Admin, go through the steps of reporting (or not reporting) to Apple, then restart as the Standard user again.

This might be worth a try before re-installing the OS.

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User profile for user: WZZZ
WZZZ
User level: Level 6
13,226 points

Oct 31, 2015 9:34 AM in response to doxtorray

doxtorray wrote:


If you are running as a non-admin (Standard) user on your computer (which you should normally do), once you experience a panic or power outage, you will often get this behavior.

If so, every time you log in again as a Standard user, you will get the dialog.

The solution is to login as an Admin, go through the steps of reporting (or not reporting) to Apple, then restart as the Standard user again.

This might be worth a try before re-installing the OS.

Yep, it's as simple as that. No need to go through any of the contortions provided in this thread.

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User profile for user: lllaass
lllaass
User level: Level 10
210,423 points

Oct 31, 2015 9:41 AM in response to doxtorray

doxtorray did you notice that the post is over a year old. I do not think the poster is still waiting for suggestions.

doxtorray wrote:


If you are running as a non-admin (Standard) user on your computer (which you should normally do), once you experience a panic or power outage, you will often get this behavior.

If so, every time you log in again as a Standard user, you will get the dialog.

The solution is to login as an Admin, go through the steps of reporting (or not reporting) to Apple, then restart as the Standard user again.

This might be worth a try before re-installing the OS.

Reply
User profile for user: WZZZ
WZZZ
User level: Level 6
13,226 points

Oct 31, 2015 3:04 PM in response to lllaass

Old thread, but a very worthwhile post from doxtorray, as someone might have this issue and not realize how simple the fix is. A reinstall to solve this is absolutely nuts. It happened to me some time ago, and fortunately, I found the solution somewhere else on ASC.


Note also that deva2, on 10/30/15, was grateful to see this tip.

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User profile for user: doxtorray
doxtorray
User level: Level 1
0 points

Oct 31, 2015 4:23 PM in response to lllaass

I thought that since I got to this thread by a Google search maybe someone else did too. Even though it is an old thread, apparently that doesn't matter to Google,.

I posted the simpler solution (which I discovered in an even older thread, after having the same problem and stubbornly refusing to re-install the OS to get rid of it).


Logging into an Admin account is so much easier than re-installing, and I hoped it might save someone else if not the OP.


I am sorry if I did something wrong. I have been reading Apple's users forums for years, but rarely post. However, the difference in the effort to effect the two alternative solutions prompted me, in the hope of saving others' time.

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User profile for user: deva2
deva2
User level: Level 1
4 points

Nov 1, 2015 7:17 AM in response to doxtorray

doxtorray, veeery worthwhile post indeed. sure saved me 4 hours a few days ago!

I got here by googling and usually go through things on Linc posts, but read on this time to maybe get around a reinstall. (I installed Mavericks from blank by recommendation from another Linc post with no migration of anything, which was great, and was very careful since)

thanks for updating old topics.

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"You shut down your computer because of a problem"

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