Dymo printer not working correctly under Mavericks

How is the printer connected?

Do you have any other printers, and if so, do they work?

The printer is probably malfunctioning, but you can try this:

OS X Mavericks: Reset the printing system

You could try contacting DYMO tech support.

You probably know this by now, Dymo has confirmed that older Dymo printers don't work with 10.9.4. Dymo is aware of the issue but hasn't given any date for a fix.

In all probability there is nothing, whatsoever, wrong with your printer -- Apple and Dymo need to play nicer together!

Really annoying.

Dymo Label Writer Twin Turbo should be working fine on Mavericks using the latest version of Dymo Label Software 8.5.1. Since you have already tried a re-installation using the latest version, I would highly recommend you to contact our Technical Support so we can check out if the issue is hardware related. ^CP

http://tinyurl.com/no4e36z

I may receive some form of compensation, financial or otherwise, from my recommendation or link.

<Edited by Host>

@ DYMO_support:

Sorry, but another representative from Dymo support (didn't save the email) told me just this week that the Twin Turbo and other "older" Dymo printers DO NOT WORK WITH 10.9.4.

I, personally, have made multiple attempts to get the Twin Turbo working on my late-2013 iMac running 10.9.4 -- using Dymo software 8.5.1. All attempts failed.

The print utility always shows either/or "printer offline" and some other cryptic error that I can't recall.

The Twin Turbo DOES NOT WORK WITH 10.9.4 even with Dymo's latest software.

Further to the above post:

Just received another email from Dymo Support (contacted via the Dymo website):

1. The writer (Christopher) confirmed that Dymo no longer supports the Twin Turbo label writer; it will NOT work with Mac o/s 10.9.4 and there are no plans to that printer it in the future.

2. He offered to sell me any new Dymo label writer for 20% off MSRP.

The MSRP for a new Twin Turbo 450 (the equivalent to the Twin Turbo I have) is $199. Amazon, and others, offer the identical item for $112. So Dymo's offer of a new printer for $160 is really a rip-off, not any kind of good customer relations offer!

So:

1. Whoever posted above representing themselves as "Dymo_support" is, clearly, wrong in the information he/she posted;

2. Dymo apparently thinks people are stupid -- buy our product (but we will only support it for a few years and then we'll sell you another one at an inflated price)!

I don't know how may Dymo "support" reps there are but I do know that I have now received three separate emails from Dymo telling me that the Twin Turbo is not supported under Mac o/s 10.9.4.

The most recent email says that there is no intention to support the Twin Turbo, either. The email says "due to the age of the Twin Turbo".

My Twin Turbo is only 5-6 years old; I think most people would expect the service life of a printer to be somewhat longer.

I used to think Dymo was a good company with excellent products; I no longer believe that.

Would be interesting if you, "DYMO_support", explained to the Apple Community who you are and what, exactly, your role is -- clearly you don't know what you are talking about in this instance.

We are the official DYMO help desk for EMEA. The e-mails you have received seem to come from the Americas help desk.

The issue is currently being investigated so we have a definite answer. Please forward the e-mails you have received to helpdesk(at)dymo.com so we can verify them.

^CM

I doubt that you are who you say you are.

My contact with Dymo has been via the US website -- no reason to believe that responses directly from that source are not correct (funny enough, my experience confirms what Dymo US has told me).

The Twin Turbo does NOT work with Mavericks 10.9.4. Dymo says it does not intend to support the Twin Turbo for 10.9.4 and future releases.

Your previous statement that Dymo 8.5.1 works with Mavericks and the Twin Turbo is, simply, wrong.

Wrong, wrong, wrong.