Q: i cannot find touch id or password or reset on my new i phone 5s

iPhone 5s: Using Touch ID

Are you sure you have a iphone 5S?

You can find the Touch ID and password configuration in Settings.

Exactly in the third column. (If you have a real iPhone 5s)

Which version of iOS do you have on the phone? The older version had Passcode settings in a different location. The newest iOS, 7.1.2 has it right on the Settings page.

ajmenon wrote:

 

i have a box which says   i phone 5s on it ,the i phone 5s logo appears on it when the i phone is restarted .It also  has the touch id demo ,but not the touch i.d or password configuration in the settings

Are you sure it's a real iPhone? There is no 5s logo on start up. Only Apple's apple logo.

If you are running the latest iOS, 7.1.2, then you should find the control in Settings. Scroll downwards and it should be in the 3rd section with General, Wallpapers, Sounds, then Touch ID & Passcode.

ajmenon wrote:

 

i have a box which says   i phone 5s on it ,the i phone 5s logo appears on it when the i phone is restarted .It also  has the touch id demo ,but not the touch i.d or password configuration in the settings

What iPhone 5s logo?  There is no Specific Logo for iPhone 5S.  The most you should be seeing is Apple's silver bitten apple logo when the iPhone restarts.

Where did you buy this iPhone?    Can you upload a picture of it? With the screen on.

Also, the Home button should be a slightly indented flat circle without any markings on it.  If it has a white square in it, then the iPhone is not a 5S, Possibly just a 5. Which has no touch id option. Though Passcode and Reset should still be there.

ajmenon wrote:

 

i have a box which says   i phone 5s on it ,the i phone 5s logo appears on it when the i phone is restarted .It also  has the touch id demo ,but not the touch i.d or password configuration in the settings

The Touch ID demo app is something that, as I recall, only comes on phones sent to carriers who use them as demo phones. Touch ID is also disabled on those phones to prevent customers from locking out the phones. The logo you're seeing also sounds like a demo phone. Where did you get this phone?

Good catch Meg. I think you are correct. Its very likely a demo Phone.  Which AFAIK should not be sold. 

hello i just post the same exactly problems

i'm also using iPhone 5s 64gb and cannot find TOUCH ID & passcode settings, there is only : passcode settings like iphone5

online chat support said : you must go to apple warranty to get new replacement for this hardware issue.

maybe you guys know any other ways to fix this problems??

Thank you

If it is a Demo phone, then you may be able to restore it through iTunes to full functional iOS.

Use iTunes to restore your iOS device to factory settings

However, demo Phones should really not be sold, and as such its better if you return it and get an actual iPhone.

Singx wrote:

 

You can find the Touch ID and password configuration in Settings.

Exactly in the third column. (If you have a real iPhone 5s)

There is only 1 column (if you have a real iPhone 5S).