HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
JanMoViola
Level 1 (0 points)

Q: Mail sent from my iPad is not all showing as sent when I view the account on my laptop. Help?

Until a recent change from BT yahoo to BT Mail, I could easily see all my sent mails on the laptop even though I had sent them on the ipad.

Now the laptop only shows sent mail actually written on the laptop.

The iPad now seems to have 2 sent sections, one with an arrow icon and one with a folder icon.

What has happened and how can I see ALL my mail on my laptop?

iPad, iOS 7.0.4

Posted on Jul 23, 2014 12:37 AM

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JanMoViola

Q: Mail sent from my iPad is not all showing as sent when I view the account on my laptop. Help?

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  • by lllaass,

    lllaass lllaass Jul 23, 2014 1:29 AM in response to JanMoViola
    Level 10 (190,702 points)
    Apple Watch
    Jul 23, 2014 1:29 AM in response to JanMoViola

    Sounds like the type of mail account changed from an IMAP/Exchange to a POP3 account. An IMAP/Exchange account synchronizes mailboxes on different device while a POP3 account does not have that capibility

    You will have to check with BT if the type of account can be changed. Few accounts can be setup as either.