-
All replies
-
Helpful answers
-
Jul 23, 2014 2:35 PM in response to bryanstarkby Linc Davis,If Safari has failed to quit only this once, force quit and relaunch.
If the problem is recurrent, then from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Test. If there's no change, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently.
-
Jul 24, 2014 2:09 AM in response to Linc Davisby bryanstark,Neither of your suggestions work I'm afraid!
-
Jul 24, 2014 6:29 AM in response to bryanstarkby Carolyn Samit,Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If thatt doesn't help, go to Safari > Preferences then select the Security tab.
Deselect: Allow Plug-ins
Quit and relaunch Safari, test again.
-
Jul 24, 2014 7:45 AM in response to bryanstarkby Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
-
Jul 24, 2014 10:15 AM in response to Linc Davisby bryanstark,Linc
Neither of your suggestions worked but a close look at the error report that was automatically generated when I 'force quit' safari showed that a plug-in called 'librooksbas. dylib' was apparently implicated this was found in '/library/Rapport/bin' and, when sent to trash allowed Safari to quit normally.
I then reinstalled Rapport only to find the same problem recurred but was cured once I uninstalled Rapport.
Trusteer Rapport is an online financial protector and works fine on my Mac Mini!
-
Jul 24, 2014 11:25 AM in response to bryanstarkby Linc Davis,Remove "Rapport" by following the instructions on this page.
Back up all data before making any changes.