Erase all data on my iPhone 4S

Question

Level 1

8 points

Erase all data on my iPhone 4S

I got an new iPhone 5S and preparing to sell my old iPhone 4S to someone else. To protect my personal data being leaked, I was told to remove all the personal data before selling it. I tried the default method by Apple Support Team: Settings->General->Reset->Erase All Content and Settings. When I clicked the Erase iPhone option from the promote, nothing happened in an hour, only a grayscreen flashing all the time. I have done this several times and the problem still exsits.

Does anyone have workable solution to fix this problem or any recommendation? Thanks in advance.

My Device: iPhone 4S with iOS 7.1.2

Crank

iPhone 4S, iOS 7.1.2

Posted on Jul 23, 2014 8:13 AM

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Answer 1

ChrisJ4203

Level 10

236,297 points

Jul 23, 2014 8:18 AM in response to Cranksial

Try the information in this support document and see if that helps. What to do before selling or giving away your iPhone, iPad, or iPod touch

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Answer 2

Cranksial Author

Level 1

8 points

Jul 30, 2014 7:40 AM in response to ChrisJ4203

Thanks for the tip, followed exactly as it told, but still can't erase any thing. Anyone can help on this issue, kind of urgent.

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Answer 3

wegras

Level 6

15,311 points

Jul 30, 2014 7:44 AM in response to Cranksial

Something here might help

iOS: Not responding or does not turn on

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Answer 4

Aug 4, 2014 2:27 AM in response to Cranksial

Well, this issue seems weird. In most cases, the default erasing option should work. However, this method may not work on jailbroken iPhone?

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Answer 5

Aug 4, 2014 6:15 AM in response to Sarinrenka

Jailbroken iPhones are a total wild card. That's why Apple doesn't support them, nor does this forum, other than suggesting to remove the jailbreak and restore as new via iTunes.

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