Just updated my RAM and now iMac shuts down "due to error" when in FCPX

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Just updated my RAM and now iMac shuts down "due to error" when in FCPX

Hi there,

So, I just purchased FCPX last week. Edited one of my projects only to find that my RAM is overloaded and isn't allowing my computer to handle to workload. Therefore I upgraded my RAM today to the max (16GB). Get my iMac home and up and running, everything looks good. I start up FINAL CUT PRO X, load my Library.....then boom.....shut down "due to error". THREE TIMES. Below is my system and info on new RAM. PLEASE HELP ASAP AS THIS IS TIME SENSITIVE! I upgraded my RAM due to the suggestion that it would solve my slow rendering/choppy video playback in FCPX.

Thanks. Ashley

SYSTEM: 21.5 inch iMac OS X version 10.9.4 (Mavericks)

PROCESSOR: 3.2 GHz Intel Core i3

STORAGE: 364 GB (out of 999.99 GB)

MEMORY: 16 GB (was 4 GB before upgrade)

iMac, OS X Mavericks (10.9.4)

Posted on Jul 23, 2014 4:47 PM

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Answer 1

stedman1

Level 10

265,180 points

Jul 23, 2014 4:52 PM in response to ashambeck

Your Computer looks to be a Late 2010 iMac, if so is the RAM spec as shown below?

Maximum Memory	16 GB
Memory Slots	4 - 204-pin PC3-10600 (1333 MHz) DDR3 SO-DIMM

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Answer 2

ashambeck Author

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Jul 23, 2014 4:56 PM in response to stedman1

NEW RAM IS: 16 GB PNY

2X8 GB

DUAL CHANNEL

DDR3.

PC3-12800

COMPATABLE WITH 1333MHz (which is what mine is)

Computer is mid 2010. There are 4 memory slots. right now there are two new 8 GB

***I am not very versed in all of this computer hardware stuff. Please help break it down 🙂

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Answer 3

ashambeck Author

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Jul 23, 2014 4:59 PM in response to stedman1

I had 2X2 HYNIX PC3 10600's in there.

They removed those and upgraded to the PNY 8GB ones.

*why did they remove the others and not just add more to the other slots available???

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Answer 4

stedman1

Level 10

265,180 points

Jul 23, 2014 5:00 PM in response to ashambeck

That looks to be incorrect RAM, as it is 1600mHz speed. Also note that PNY RAM seems to have a poor reputation with regard to RAM for a Mac. If possible return the RAM for a refund and check out the link below.

http://eshop.macsales.com/shop/memory/iMac/2010/DDR3_21.5_27

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Answer 5

iJonesy

Level 1

35 points

Jul 23, 2014 5:38 PM in response to ashambeck

I have to agree with stedman1 here, it looks like your Mac may not like the memory that was installed. It looks like it is recommended to use memory chips in the 2GB to 4GB sizes, so if you want to max it out, you will need 4 x 4GB modules. You also want to make sure the chips being used are the PC3-10600 or is compatible. Getting memory that is a faster speed is not always better because it may not be fully compatible.

The link stedman1 linked to is a good place to get memory online. OWC has been around a long time. For more info on your Mac and its memory, check this link out: iMac: How to remove or install memory

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Answer 6

ashambeck Author

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Jul 23, 2014 6:51 PM in response to iJonesy

thinking right iJonesy. Returned to original RAM! Comparability was probably the issue. Going to get another brand RAM and try and stay with PC3 10600.

so you are suggesting instead of 2 x8 I should consider 4x4.

WOuldnt it it stand to reason with 4memory slots I could do 4x8 and give myself 32gb of RAM ???

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Answer 7

stedman1

Level 10

265,180 points

Jul 23, 2014 6:53 PM in response to ashambeck

As stated in your other post, your Mac needs 4gB sticks. The maximum for your model is 16gB (4X4gB)

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