I have OS X Mavericks 10.9.4 and iTunes 11.3
I can open iTunes but thats about it. The rainbow mouse icon just spins and spins and I can't click on anything.
I have to shut down the computer to get iTunes to close as I have no control of its functions.
Any thoughts on what is wrong or how to fix it?
Thanks
iMac (27-inch Mid 2011), OS X Mavericks (10.9.4)
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple versions of iTunes.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Linc,
I followed your instructions. iTunes is still not responding at all. Rainbow icon continues to spin and I have no control of iTunes.
Below are the first few lines in the log that appeared after I cleared the display as you advised..
2014-07-23 10:08:41.069 PM SyncServer[2595]: [0x7fb34b506410] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 604006813696 bytes free in .
2014-07-23 10:08:41.070 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer[2595]) Exited with code: 1
2014-07-23 10:08:42.061 PM AppleMobileDeviceHelper[1411]: [0x10020c550] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
2014-07-23 10:08:42.212 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
2014-07-23 10:08:51.230 PM SyncServer[2596]: [0x7f9b48f062f0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 604006707200 bytes free in
2014-07-23 10:08:51.231 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer[2596]) Exited with code: 1
2014-07-23 10:08:52.222 PM AppleMobileDeviceHelper[1411]: [0x10020c550] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
2014-07-23 10:08:52.374 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
2014-07-23 10:09:01.413 PM SyncServer[2597]: [0x7f9088506510] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 604006707200 bytes free in
2014-07-23 10:09:01.414 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer[2597]) Exited with code: 1
2014-07-23 10:09:02.383 PM AppleMobileDeviceHelper[1411]: [0x10020c550] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
2014-07-23 10:09:02.535 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
2014-07-23 10:09:11.553 PM SyncServer[2598]: [0x7fab39606610] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 604006694912 bytes free in
2014-07-23 10:09:11.554 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer[2598]) Exited with code: 1
2014-07-23 10:09:12.544 PM AppleMobileDeviceHelper[1411]: [0x10020c550] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
2014-07-23 10:09:12.696 PM com.apple.launchd.peruser.501[157]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
Can you make sense of any of it?
I sure can't.
jon
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
That seems to have fixed it.
Thank you very much.
Jon
iTunes 11.3 won't run on my mac OS X Mavericks 10.9.4
