DanPage

Q: how do I get rid of genieo, for sure?

Aloha

 

Genieo is really giving me grief and once on the computer, it will not let me trash it.  HELP!!

 

Dan Page

Hawaii

Posted on Jul 24, 2014 1:51 PM

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Q: how do I get rid of genieo, for sure?

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jul 24, 2014 1:59 PM in response to DanPage
    Level 10 (271,860 points)
    Desktops
    Jul 24, 2014 1:59 PM in response to DanPage

    The Safe Mac » Adware Removal Guide - Genieo


    Helpful Links Regarding Malware Protection

     

    An excellent link to read is Tom Reed's Mac Malware Guide.

    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

    See these Apple articles:

     

      Mac OS X Snow Leopard and malware detection

      OS X Lion- Protect your Mac from malware

      OS X Mountain Lion- Protect your Mac from malware

      About file quarantine in OS X

     

    If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts

     

    From user Joe Bailey comes this equally useful advice:

     

    The facts are:

     

    1. There is no anti-malware software that can detect 100% of the malware out there.

    2. There is no anti-malware that can detect anything targeting the Mac because there

         is no Mac malware in the wild, and therefore, no "signatures" to detect.

    3. The very best way to prevent the most attacks is for you as the user to be aware that

         the most successful malware attacks rely on very sophisticated social engineering

         techniques preying on human avarice, ****, and fear.

    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

        your computer is intended to entice you to install their malware thinking it is a

        protection against malware.

    5. Some of the anti-malware products on the market are worse than the malware

        from which they purport to protect you.

    6. Be cautious where you go on the internet.

    7. Only download anything from sites you know are safe.

    8. Avoid links you receive in email, always be suspicious even if you get something

        you think is from a friend, but you were not expecting.

    9. If there is any question in your mind, then assume it is malware.

  • by donetz,

    donetz donetz Aug 3, 2014 5:47 PM in response to DanPage
    Level 1 (0 points)
    Aug 3, 2014 5:47 PM in response to DanPage

    Greetings,

    I just had the same experience this morning, and the program came in while installing  Caffeine.

    Use the Uninstaller icon that comes with that program. It seems to be the only way to get rid of it.

    I hope it works for you.

  • by MadMacs0,

    MadMacs0 MadMacs0 Aug 3, 2014 9:07 PM in response to donetz
    Level 5 (4,801 points)
    Aug 3, 2014 9:07 PM in response to donetz

    donetz wrote:

     

    Greetings,

    I just had the same experience this morning, and the program came in while installing  Caffeine.

    Avoid downloading software from C|Net's download.com, Softronics and all BitTorrent sites to avoid such things. Get all you can from the AppStore or visit the developers website. If all else fails, MacUpdate has not resorted to such tactics yet. And be sure and read all installer dialogs carefully. Apparently you missed the one that would have given you an opportunity to opt-out of installing it by unchecking a box.

    Use the Uninstaller icon that comes with that program. It seems to be the only way to get rid of it.

    Unfortunately, that is not the answer as it will leave at least one active process and a few files behind. The only reliable way to totally eliminate it is to follow the instructions listed in Kappy's first reference or run the author's Adware Removal Tool to remove all currently known adware.