Insect inside my LCD screen

Tonight I found a small insect (2 mm across)inside the screen of my 27" 5k retina display iMac (2015).

Note that this is not an April fools joke.

We blocked most of the vents along the base of the screen, and placed a powerful vacuum cleaner at the remaining open vent beneath the insect.

After about 5 minutes of repeated and vigourous tapping, it gradually fell down and then out of sight.

I'm not sure that the vacuum cleaner had much effect.

Hope this helps others.

I took my iMac to several different Apple stores in the area, as well as a Mac-authorized repair shop. The repair place said they couldn't do it, it was something that Apple had to do, but it made an interesting story.

Finally got a Genius Bar reservation and this turns out to be the most expensive spider ever - over $700 to fix, with a 3-8 day wait to fix it (the guy said that it depended on if the support technician was an arachnophobe or not...which should not be a factor in computer repair). Granted, my computer is out of warranty, but I'm a bit upset by this. I've taken care of my computer and my environment. My computer has not been located in some shed that exposed to the elements, it's my primary computer that I care for and use on a daily basis, and one spider happened to get in there - in a place that every single person I talked to (including all the Apple techs) responded with incredulous stares and "how did that even happen?!"

It definitely ***** but I'm not sure there's anything that can be done about it. I agree with the previous poster's response that it's kind of an "act of God" but if the display is tightly sealed and difficult to remove as Apple claims, then it should be nigh near impossible for anything to get in there in the first place.

If Apple were to install tiny refreshment stands and proper signage to

show Exits, there may be hope for those lost stragglers who enter in.

And so many prefer to sit too close to the large screen; it's so hard on eyes.

Also desert-like conditions with 'santa anna winds' (scirocco) are terrible

for the tiny travelers; their bug guide is irresponsible with 'alternative facts.'

Perhaps they need to offer a tiny App ~ or install a scented road map... ! ? 😝

I turned on my late 2013 27" iMac today and found a spider crawling around on the inside. After calling Apple's support line and hauling the computer to two different stores in the area, I ended up making an appointment to fix it a few days from now. I was hoping that the spider would crawl back into the guts of the machine and die peacefully out of the way, but nope, it ended up dying right in the middle of the screen. Gross.

http://s22.postimg.org/4dnsagt75/spider_1.jpg

http://s22.postimg.org/a340urzdd/spider_2.jpg

My computer went out of warranty a few months ago and this is the only issue I've had with it. If someone made the suggestion that my place was 'infested' with bugs I'd be pretty upset. I keep my surroundings clean and have a cat on pest patrol (she has been notified of this incident).

It's a small issue, display-wise, and I'm sure that most people at Apple will treat it as such. But it's a little worrisome that this even happens in the first place. I paid extra for a nice computer, and I take care of it accordingly. To find that there's a bug behind the cursor and the text - it was literally crawling behind the content on the screen!! - is unnerving, especially one of this size (it was a small spider, sure, but big enough to notice). A dead pixel on the screen is one thing - a dead bug behind it is quite another. I'm really hoping Apple will take care of it, as my computer just went out of warranty a few months ago. If the screen is that difficult to remove, shouldn't it be that much more difficult for something living to get in there?

Props go to the Apple reps I spoke with today though - they were very sympathetic and tried to help as best as they could. Hopefully they'll be able to open the screen up, remove the spider, and put it back together with no harm done.

Same here, iMac (27-inch, Late 2012). Had this several times now – all little insects went out the visual area by now but who knows…

I guess Apple won't be friendly enough to handle this. It is unbelievable that this is possible and not sealed enough.

I have 2 dead bugs in my screen. This is a rather disappointing issue from an establishment which pride itself with design and quality. I hope Apple will present the solution to this problems. Years has gone by and issue still remain and new model will likely to experience bug in screen.

iMac (27-inch, Late 2013).

Did you take it to the local Apple Store and ask for the repair? Frankly, given the way the display protector fits on the computer I find it strange that a bug could find its way under it. I'm surprised it would even be visible.

To tell you how difficult it is to remove the glass it woudl be helpful if you told us the exact year of your iMac. If it's a 2012 or 2013 27" removing the glass is difficult and should only be attempted by a trained technician. If it's any other year iMac the glass can easily be removed with suction cups as it's only held in by magnets.

However to be honest I fail to see how this would possibly be Apple's problem, I would catagorize it as an act of God. In my opinion it's in the same relm as expecting Apple to pay for repair of a computer that was affected by a lightning strike. If they did decide to fix it at their expense it would purely be as a customer service gesture and you should be thankful rather than expectant.

Good luck getting it fixed.

Others in the ASC discussions had mention of tiny insect visitors or permanent residents

inside their iMac displays; those owners said nothing of an Apple statement of AppleCare

being void by these resident insects. And no previous mention of their being recent ones

since they could have been incarcerated within while iMac was elsewhere. (Maybe.)

I'd certainly not want to have AppleCare coverage shortened by an arbitrary ruling at an

Apple Store, just because some tiny insect set up shop (or was installed as on-site tiny

inspector, reporting back to his superiors on the outside?) in an essentially new Mac.

Check into the instances of 'tiny insect in iMac display' or something similar in ASC; so

as to note that it has happened more than a few times. Hard to say any one incident

constitutes an infestation, or should terminate the warranty. I'd escalate this should an

employee at a singular Apple Store suggest that yours is the only time it happened. Or

if it should result shortening your iMac warranty (complementary or extended AppleCare.)

While they can make a decision, you could ask the issue be escalated should there be

a functioning issue. I'd be concerned that some other part would fail, during the span of

time that a normal warranty plan would be in effect, that has nothing to do with that bug.

Why should you have to pay, say, if a logic board goes out at 9 months, due to a bug in

side the display in what is essentially a new Mac, that was found before 6 months?

This sounds a bit flakey to me. But what do I know? LOL 🙂

And exactly what has happened to me, watched the bug crawl around praying it would not die in a visible area and it did. there is nothing to do but replace the whole screen....earlier models allowed you to remove the glass but As you have found our models have it fused. ****** of would be putting it mildly

Snap, my 2013 27" has 2 or 3 of these pesky little bugs in the screen. My brother thought that it might in fact be the sealer from the screen edge flaking and falling between the panel and glass. 1 mark definitely looks like a bug but the other 1 could very we'll be a flake of sealer.

I'm obviously screwed as I'm out of warranty and my apple store is a fair distance from my home. Being a typical Apple dependent fanboy like most I'd like to take it back and get it fixed to satisfactory condition but have my doubts about packing up the machine and driving the distance to the shop, waiting in a long queue for repair / referral or the inevitable fob off....

Let me know how you get on with Apple.

Matt