I don't really know how it happened but whenever I try to play songs on iTunes it'll freeze at various points and the spinning wheel pops up constantly. I get freezes as well when Im trying to purchase songs or sync my iPod. The download time for my songs when I buy them always increases and when Im buying multiple items I sometimes get a window that says my network connection was reset. Can anyone help?
MacBook, iOS 6.1.4
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
7/24/14 8:09:20.000 PM kernel[0]: disk0s2: I/O error.
7/24/14 8:16:11.523 PM com.apple.WebKit.Networking[285]: CFNetwork SSLHandshake failed (-9806)
7/24/14 8:17:03.215 PM BezelServices 240.49[45]: __BezelUI_ShowImageMeter_block_invoke failed to contact BezelUIServer due to error 0x10000004: (ipc/send) timed out
7/24/14 8:10:21.463 PM iTunes[542]: failed to create BKAgent: Error Domain=NSCocoaErrorDomain Code=4097 "Couldn’t communicate with a helper application."
I hope this helps
The startup drive is failing, or there is some other internal hardware fault.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
I had a feeling id need to schedule an appointment at this point, thank you though
iTunes 12.1.0.50 constant spinning wheel - not responding...Any solutions
Problem description:
iTunes freezing ‘spinning wheel’
EtreCheck version: 2.1.8 (121)
Report generated 11 April 2015 18:52:43 BST
Download EtreCheck from http://etresoft.com/etrecheck
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Technical Specifications)
iMac - model: iMac14,2
1 3.2 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GT 755M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 11 days 6:1:28
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk0 : (3 TB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 3.00 TB (1.76 TB free)
Core Storage: disk0s2 3.00 TB Online
USB Information: ℹ️
TOSHIBA External USB 3.0 3 TB
EFI (disk2s1) <not mounted> : 315 MB
MoviesFilms (disk2s2) /Volumes/MoviesFilms : 3.00 TB (2.09 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple USB Ethernet Adapter
Sunplus Innovation Technology USB to Serial-ATA bridge 750.16 GB
DAWNNS (disk4s1) /Volumes/DAWNNS : 750.15 GB (579.11 GB free)
HP ENVY 120 series
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]
[loaded] com.metakine.handsoff.driver (2.3.3 - SDK 10.6) [Click for support]
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d14 - SDK 10.9) [Click for support]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d14 - SDK 10.9) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d14 - SDK 10.9) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.gamed.plist
[killed] com.apple.lookupd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
3 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AirPlayXPCHelper.plist
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.wdhelper.plist
10 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.metakine.handsoff.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[running] com.metakine.handsoff.daemon.plist [Click for support]
[running] com.mice.360Daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
[failed] com.wondershare.AnjoyTunesHelper.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Steam Application (/Applications/Steam.app)
SleepTime Application (/Applications/SleepTime.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
HyperDock Helper Application (/Applications/HyperDock.app/Contents/Library/LoginItems/HyperDock Helper.app)
CleanMyDrive Application (/Applications/CleanMyDrive.app)
Dropbox Application (/Applications/Dropbox.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Content Manager Assistant Application (/Applications/CMA.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Safari Extensions: ℹ️
iMedia Converter Deluxe
3rd Party Preference Panes: ℹ️
GoPro [Click for support]
Perian [Click for support]
XBox 360 Controllers [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
98% Plex Media Scanner
56% postbox-bin
12% com.apple.WebKit.Networking
6% WindowServer
5% Safari
Top Processes by Memory: ℹ️
344 MB postbox-bin
198 MB Finder
172 MB Safari
163 MB mds_stores
134 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
3.09 GB Free RAM
1.81 GB Active RAM
1.28 GB Inactive RAM
1.36 GB Wired RAM
2.07 TB Page-ins
111.23 GB Page-outs
Diagnostics Information: ℹ️
Apr 10, 2015, 06:36:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-04-10-183641_[reda cted].crash
itunes is slow, possibly spinning wheel of death?
