Mac Lockup

Question

Level 1

0 points

Mac Lockup

I'm running OS X Version 10.9.4 on a 3.06 GHz Intel processor and 4 GB of RAM on an iMac. Within the last two weeks my Mac locks up and I cannot get the system to respond. Sometimes the power button will not restart the system and I have to unplug it and start all over. The keyboard batteries and mouse batteries are in the 90% capacity range. I have tried letting the system go to sleep by itself and using Sleep from the menu and no matter which way I leave the system, there is a high probability it will lockup. I have scanned the system with Sophos and found no tthreats. Any ideas would be helpful.

iMac (21.5-inch Mid 2010), OS X Mavericks (10.9.4)

Posted on Jul 25, 2014 10:35 AM

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Answer 1

Esquared

Level 6

12,415 points

Jul 25, 2014 10:42 AM in response to retireddick

Be aware that Sophos AV is a known cause of exactly this type of freezes under Mavericks! Uninstall it completely, and see if this solves the issue.

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Sophos-9-causes-Ma vericks-to-freeze/td-p/14893

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Answer 2

Jul 25, 2014 10:41 AM in response to retireddick

Let's see what other software you've installed that may be causing issues: post the output of this program, http://etresoft.com/etrecheck, here.

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Answer 3

Linc Davis

Level 10

209,739 points

Jul 25, 2014 12:02 PM in response to retireddick

Start by removing the worthless Sophos product by following the instructions on this page. If you have a different version, the procedure may be different. That alone may be enough to solve your problem.

Back up all data before making any changes.

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Answer 4

retireddick Author

Level 1

0 points

Jul 25, 2014 3:08 PM in response to stevejobsfan0123

EtreCheck version: 1.9.12 (48)

Report generated July 25, 2014 at 3:05:21 PM MST

Hardware Information:

iMac (21.5-inch, Mid 2010) (Verified)

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2 cores

4 GB RAM

Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 0:16:7

Disk Information:

WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (260.89 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

HL-DT-STDVDRW GA32N

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

[loaded] com.sophos.kext.sav (9.0.53 - SDK 10.7) Support

[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[running] com.bjango.istatmenusdaemon.plist Support

[loaded] com.bombich.ccc.plist Support

[invalid] com.oracle.java.Helper-Tool.plist

[running] com.sophos.autoupdate.plist Support

[running] com.sophos.configuration.plist Support

[running] com.sophos.intercheck.plist Support

[running] com.sophos.notification.plist Support

[running] com.sophos.scan.plist Support

[running] com.sophos.sxld.plist Support

[running] com.sophos.webd.plist Support

[failed] com.splashtop.streamer-daemon.plist Support

[failed] com.splashtop.streamer-srioframebuffer.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.bjango.istatmenusagent.plist Support

[running] com.epson.epw.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[not loaded] com.maintain.LogOut.plist Support

[not loaded] com.maintain.PurgeInactiveMemory.plist Support

[not loaded] com.maintain.Restart.plist Support

[not loaded] com.maintain.ShutDown.plist Support

[not loaded] com.maintain.Sleep.plist Support

[running] com.maintain.SystemEvents.plist Support

[invalid] com.oracle.java.Java-Updater.plist

[running] com.sophos.uiserver.plist Support

[not loaded] com.splashtop.streamer-for-root.plist Support

[failed] com.splashtop.streamer-for-user.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.BlueStacks.AppPlayer.LogRotator.plist Support

[loaded] com.BlueStacks.AppPlayer.Service.plist Support

[loaded] com.BlueStacks.AppPlayer.UninstallAgent.plist Support

[loaded] com.BlueStacks.AppPlayer.UpdaterAgent.plist Support

[loaded] com.genieo.completer.download.plist Support

[loaded] com.genieo.completer.update.plist Support

User Login Items:

uHD-Agent

SimpleFloatingClock

Degrees

uTorrent

Mac Game Store Helper

Internet Plug-ins:

Google Earth Web Plug-in: Version: 6.0 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 Support

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

Silverlight: Version: 4.0.50917.0 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

EPPEX Plugin: Version: 3.0.5.0 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Safari Extensions:

RoboForm: Version: 1.0

Ghostery: Version: 5.2.0

Omnibar: Version: 1.2

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support

Picasa: Version: 1.0 Support

rf-firefox-plugin: Version: (null) - SDK 10.8 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Time Machine:

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Time Machine not configured!

Top Processes by CPU:

100% SophosScanD

2% SystemUIServer

2% WindowServer

1% prl_disp_service

1% fontd

Top Processes by Memory:

233 MB com.apple.IconServicesAgent

119 MB InterCheck

106 MB prl_client_app

100 MB SophosScanD

98 MB SophosAntiVirus

Virtual Memory Information:

1.08 GB Free RAM

1.68 GB Active RAM

635 MB Inactive RAM

636 MB Wired RAM

428 MB Page-ins

0 B Page-outs

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Answer 5

Jul 25, 2014 3:16 PM in response to retireddick

You've installed Genieo, which is adware. Uninstall it by running this: http://thesafemac.com/art.

According to another user, John Galt:

"Maintain" is the "Cocktail" utility, which appears frequently in problem reports. Uninstall it according to its instructions.

Lastly, uninstall Sophos. As you may be able to tell already, it can't always detect threats/problems, and some users have reported it to be the cause of slow-downs. At least uninstall it temporarily to see if there is an improvement.

Restart after the above programs are uninstalled.

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Answer 6

retireddick Author

Level 1

0 points

Jul 25, 2014 3:19 PM in response to Esquared

I have followed the instruction on the web site and removed the keychain item and uninstalled the app. Now I'll restart the system and see what happens later. Thanks.

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