kathieeliza
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Q: itunes refuses to sync to iPhone 5

Earlier today I thought I should back up my phone because hadn't for a long time and I needed to add some songs from a CD I bought the other day but when I opened iTunes it said I need to update to the newest version, so I did but when I synced my iPhone 5 after it was complete, it was taking forever to sync and then after 3 or 10 items would crash and leave a warning message saying "iTunes could not sync "song" to iPhone "name" because of timeout".

 

I've looked online for suggestions but they don't work!

I've tried:

- restarting my laptop & iPhone

- changing USB leads

- uninstalling iTunes and re-stalling

-

iPhone 5, iOS 7.1.2

Posted on Jul 25, 2014 2:34 PM

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kathieeliza

Q: itunes refuses to sync to iPhone 5

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  • by sterling r,

    sterling r sterling r Jul 27, 2014 12:31 PM in response to kathieeliza
    Community Specialists
    Jul 27, 2014 12:31 PM in response to kathieeliza

    Hey there KathieEliza,

     

    It sounds like your phone connection is timing out when you are syncing after a recent update to iTunes. That can be pretty frustrating, but I've got some great troubleshooting for you from the following article:

     

    iTunes: Resolve USB-related alerts

    http://support.apple.com/kb/TS5254?viewlocale=en_US

    1. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    2. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    3. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    4. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    5. Update to the latest version of iTunes if you haven't already.
    6. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities,

     

    Take Care,
    Sterling