D man
Level 1 (0 points)

Q: I upgraded to OS X10.9.4 and now my Cannon scanner will not work. I downloaded the new driver and still no luck.

I upgraded to OS X10.9.4 and now my Cannon MX 860 scanner will not work. The printer works. I downloaded the new driver and still no luck. Please help!

PowerMac, Mac OS X (10.7.1)

Posted on Jul 25, 2014 4:45 PM

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D man

Q: I upgraded to OS X10.9.4 and now my Cannon scanner will not work. I downloaded the new driver and still no luck.

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  • Helpful answers

  • by Ralph Landry1,

    Ralph Landry1 Jul 25, 2014 4:59 PM in response to D man
    Level 8 (41,782 points)
    Jul 25, 2014 4:59 PM in response to D man

    Try using Finder > Applications > Image Capture, works great with my Epson Scanner.  See http://support.apple.com/kb/HT4505

  • by Kappy,

    Kappy Kappy Jul 25, 2014 5:01 PM in response to D man
    Level 10 (270,391 points)
    Desktops
    Jul 25, 2014 5:01 PM in response to D man

    Open Print & Scan preferences. Select the printer in the sidebar list and click on the Delete [-] button. CTRL- or RIGHT-click in the sidebar area and select Reset Print System from the context menu. Re-Add the printer by clicking on the Add [+] button, select your printer from the little browser that opens, select the proper driver if it isn't set automatically, then click on the Add button. See if it now works.

     

    Oh, be sure you install the new driver you downloaded.

     

    BTW, you don't have a PowerMac as shown in your profile. PowerMacs were tower machines that ran PPC processors, not Intel processors. You really should correct that information in your profile.

  • by Keith Barkley,

    Keith Barkley Keith Barkley Jul 28, 2014 2:32 PM in response to Kappy
    Level 5 (6,382 points)
    Jul 28, 2014 2:32 PM in response to Kappy

    Use Vuescan:

    http://www.hamrick.com/

  • by VikingOSX,

    VikingOSX VikingOSX Jul 28, 2014 4:16 PM in response to D man
    Level 7 (20,633 points)
    Mac OS X
    Jul 28, 2014 4:16 PM in response to D man

    The Canon Printer Drivers v3.0 for OS X released via Apple on 8 May 2014, provide printing and scanning support for the MX 860. Though not impossible, it is unlikely Canon released another driver update after this date. The preceding Canon driver package should have shown up under Software Update. Check that.

     

    Screen Shot 2014-07-28 at 7.11.56 PM.png

  • by notcloudy,

    notcloudy notcloudy Jul 28, 2014 4:26 PM in response to D man
    Level 4 (1,190 points)
    Desktops
    Jul 28, 2014 4:26 PM in response to D man

    Did you contact cannon about the driver issues?

     

    IN general - if you don't contact a companies support when there is a problem - they don't know about it - and assume everything is peachy.