-
All replies
-
Helpful answers
-
Jul 26, 2014 12:49 AM in response to samzbby léonie,How did you try to restore?
Try all options described here: iOS: Not responding or does not turn on
If necessary, back up your device try to restore as a new device to factory settings:
See Use iTunes to restore your iOS device to factory settings http://support.apple.com/kb/HT1414
-
Jul 26, 2014 1:38 AM in response to samzbby léonie,I forgot to add this link, sorry:
More on the error messages you are seeing is here:
iOS: Restore errors 4005, 4013, and 4014 http://support.apple.com/kb/TS5314
It may not suffice to try to restore your device to factory settings, you may need to troubleshoot iTunes first.