Apple Event: May 7th at 7 am PT
On one particular site, I open the page and click on the link and the link won't load and the search bar just says about:blank. I've scanned with ClamXav and it revealed a Trojan. I also deleted all plug ins and still no help. Here is my computer check.
MacBook, OS X Mavericks (10.9.4), about:blank
Please post a direct link to a page you're having trouble with, if possible. It must be open to anyone without a login.
I think that this is not problem with your Mac, sometimes the owners of the websites are not competent enough to actually check their links so it must be an error on their side I guess
The site is www.APHA.com. That comes up but when I click on World Show or Online, it just shows about:blank. I have called the web site and they said it's on my end. I think it might be something to do with my router setting? I can access it on my computer when I'm away from home but not in my house.
Territory09 wrote:
On one particular site, I open the page and click on the link and the link won't load and the search bar just says about:blank.
That isn't unusual to see when a new page starts to load, but after some re-directing the page usually shows up, so we just need to figure out what you have that is blocking it or what you don't have that would allow it to load properly.
I've scanned with ClamXav and it revealed a Trojan.
OK, but unless the infection name contained the letters "Osx" it wasn't a Mac Trojan. Almost all such things are Windows only and even the few that are Mac usually get blocked by Maverick's security systems.
I also deleted all plug ins and still no help.
How about extensions (found in Safari Preferences->Extensions)? What do you have there?
Here is my computer check.
What's a computer check? It didn't come through.
Territory09 wrote:
The site is www.APHA.com. That comes up but when I click on World Show or Online, it just shows about:blank.
Both links work for me. See if you can go directly with these links:
https://www.aphaonline.org/aphaonline/index.aspx
What kind of router do you have (make and model)? Many have vulnerabilities that have been hacked to re-direct certain url's.
Have you made any changes to the DNS settings on your router?
Who is your ISP? It's possible the problem is with their DNS server, if that's what you are using by default.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Test.
I did the check and then it said to click and go to support so I thought it transferred. I haven't checked the Safari Preferences, I use Firefox and have tried Chrome. The Trojan says OSX Trojan Yontoo.
EtreCheck version: 1.9.12 (48)
Report generated July 26, 2014 at 5:52:51 AM MST
Hardware Information:
MacBook (13-inch, Aluminum, Late 2008) (Verified)
MacBook - model: MacBook5,1
1 2 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 9:54:17
Disk Information:
FUJITSU MHZ2160BH FFS G1 disk0 : (160.04 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (55.05 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.devguru.driver.PTUMWCDFree (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWCSP (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWDIAG (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWDrv (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWMdmControl (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWMdmData (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWUSBMergeNub (10.5.24) Support
[not loaded] com.novatelwireless.driver.3G (3.0.7) Support
[not loaded] com.novatelwireless.driver.3GData (3.0.7) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) Support
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid] com.oracle.java.Helper-Tool.plist
[running] com.rim.BBDaemon.plist Support
Launch Agents:
[loaded] com.hp.messagecenter.launcher.plist Support
[invalid] com.oracle.java.Java-Updater.plist
[running] com.rim.BBAlbumArtCacher.plist Support
[running] com.rim.BBLaunchAgent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items:
Skype
iTunesHelper
HP Scheduler
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Move-Media-Player: Version: npmnqmp 071505000006 Support
fbplugin_1_0_3: Version: (null) Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
0% BBLaunchAgent
0% fontd
0% aosnotifyd
Top Processes by Memory:
383 MB firefox
125 MB Finder
78 MB Numbers
70 MB WindowServer
47 MB mds_stores
Virtual Memory Information:
28 MB Free RAM
674 MB Active RAM
653 MB Inactive RAM
313 MB Wired RAM
528 MB Page-ins
24 MB Page-outs
I tried the links and both did the about:blank. I have a Netgear router I've had for a long time. Not sure what model it is but I can check in a bit. Of note is twice I have got a notice that someone else was using my IP address. I thought that was strange and now that I think about it, the first time it happened is about when all of this started 3 or 4 months ago. It also gave me that notice yesterday. When it happened the first time I couldn't get into my email, so I shut down and restarted and then it worked fine. I'll check on the router and get back to you. I thought about unplugging and restarting that as well.
OK, tried the Safari-Preferences, etc. And cleared the website date. Still didn't work, still got about:blank. I realzied I was back in Firefox to I switched to Safari and tried to load the page and it looked like it was going to work, and said it was connecting and then stopped when it was about 2/3rds loaded.
1. Restart the router and the broadband device, if they're separate.
2. Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found
how to get rid of about:blank and allow page to load
