Vintim
Level 1 (0 points)

Q: 5s not starting

started charging my 5s, after which screen went blank. Now when starting phone black apple comes on screen and phone shuts down. Tried this repeatedly, same thing happening.

also tried to connect to itunes on laptop, it does not recognise phone at all.

anybody, pl nelp.

 

thks

iPhone 5s, iOS 7.1.2

Posted on Jul 25, 2014 10:17 PM

Close
Vintim

Q: 5s not starting

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Jul 28, 2014 2:13 PM in response to Vintim
    Community Specialists
    Jul 28, 2014 2:13 PM in response to Vintim

    Hi Vintim,

     

    If you are having an issue with your iPhone not starting up, I would suggest troubleshooting using the steps in this article -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically -

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L