all apps that I paid before are all gone.

Question

LupangVirgo Author

Level 1

0 points

all apps that I paid before are all gone.

it suppose to be cloud icon when I want to download them again but its not.

this start to happen when I change to my new ipad.

at first I can still see previous download apps with cloud icon.

there are some (or many) apps that not often use so I didnt download them to my new ipad.

after a while I want to download previously download apps again, but they all gone.

when I check in appstore, those suppose to be cloud icon in previous download apps become price tag or free tag again.

what should I do?

iPad mini (Retina) Wi-Fi, Cellular, iOS 7.1.2

Posted on Jul 26, 2014 9:48 PM

Reply

Answer 1

sterling r

Community Specialist

Jul 29, 2014 6:58 AM in response to LupangVirgo

Hello LupangVirgo,

It sounds like you are not seeing your purchased apps as downloadable again, without having to pay for it. I would start by double-checking the Apple ID you are signed in with:

Tap Settings > iTunes & App Stores.

iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store

http://support.apple.com/kb/ht1311

If you are signed into the correct Apple ID, you should reach out to our iTunes Support team directly about your purchases:

https://getsupport.apple.com/Issues.action

Thank you for using Apple Support Communities.

Take care,

Sterling

Reply