erzimmer

Level 1 (0 points)

Q: Iphone on Ready-to-be-locked state

Hi, I'm trying to unlock my iPhone 4S with Fido (without success).

I just got a reply from them saying that my iPhone is on "ready-to-be-locked" state and I should contact apple.

How should I proceed? Any advise?

regards

iPhone 4S, iOS 7.1

Posted on Jul 28, 2014 10:01 AM

I have this question too

Q: Iphone on Ready-to-be-locked state

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Helpful answers

by pogster,

pogster Jul 28, 2014 10:28 AM in response to erzimmer
Level 4 (2,296 points)

Apple Watch

Jul 28, 2014 10:28 AM in response to erzimmer

Apple doesn't unlock phones. Only the carrier can unlock your phone. You'll have to contact Fido again.
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by erzimmer,

erzimmer Jul 28, 2014 11:03 AM in response to pogster
Level 1 (0 points)

Jul 28, 2014 11:03 AM in response to pogster

Hi Pogster,

Thanks for your reply. I'm trying to unlock my phone since July 7th, they just sent me the following e-mail.

I just got a reply from our network support team and I’m told that your device is not locked to any provider, it’s on a ready-to-be-locked state. Cases as such must go through Apple directly as we are unable to unlocked such devices.

I apologize for the trouble this causes and thank you for your understanding.

Regards,

Any advise?

Thanks
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by TJBUSMC1973,

TJBUSMC1973 Jul 28, 2014 11:07 AM in response to erzimmer
Level 5 (7,636 points)

Jul 28, 2014 11:07 AM in response to erzimmer

Contact Appel to verify the activation policy of the device. If they confirm that it is unlocked, then you need to contact the carrier you wish to have service through to set up service.
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by erzimmer,

erzimmer Jul 28, 2014 11:29 AM in response to TJBUSMC1973
Level 1 (0 points)

Jul 28, 2014 11:29 AM in response to TJBUSMC1973

I will try to contact apple. Thanks for your support.
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by erzimmer,

erzimmer Jul 28, 2014 12:12 PM in response to erzimmer
Level 1 (0 points)

Jul 28, 2014 12:12 PM in response to erzimmer

My carrier (FIDO) advised me to call to apple. Apple costumer service advised me to call my carrier (FIDO). Now FIDO asked me to wait until August 3rd (I'm waiting since July 7th). This is a very frustrating situation.
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by stedman1,

stedman1 Jul 28, 2014 12:21 PM in response to erzimmer
Level 9 (74,303 points)

Apple Watch

Jul 28, 2014 12:21 PM in response to erzimmer

Fido seems to be giving you the run-around. Did you originally purchase the phone from Fido? If so, call them again and ask to speak someone with more authority or knowledge than the customer service rep You have been dealing with.

https://www.fido.ca/web/content/phonewarranty/fido_device_unlock
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by wegras,

wegras Jul 28, 2014 12:24 PM in response to erzimmer
Level 6 (15,194 points)

Wireless

Jul 28, 2014 12:24 PM in response to erzimmer

This is how the process should work
Read carefully
iPhone: About unlocking
as you have to action the final part of the process
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by erzimmer,

erzimmer Jul 28, 2014 12:25 PM in response to stedman1
Level 1 (0 points)

Jul 28, 2014 12:25 PM in response to stedman1

Hi stedman1,

I bought my phone in agreement with fido, I just broke the agreement (July 7th). I will try to reach someone with more authority.

Thanks
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by stedman1,

stedman1 Jul 28, 2014 12:30 PM in response to erzimmer
Level 9 (74,303 points)

Apple Watch

Jul 28, 2014 12:30 PM in response to erzimmer

Assuming you meet ALL the requirements for unlocking as stated in the Fido document I linked above, I would say that would be the best course of action.
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