It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 in my camera roll? All my storage is now full up. Has anyone got any suggestions please?

you the man, thank you so much for figuring this out. it worked like a champ!

Thank you my friend! This worked for me too. 🙂

I was having the same problem (phone saying I had nearly 600 photos and 0 available space, when I had 11 photos). I resolved this issue by going into my computer's hard drive where the photos were stored/cached (for me it was on my C drive, Users, my name, and my Pictures folder). In there I deleted everything out of those folders ("Adobe" folder, "iCloud Photos" folder, and "iPod Photo Cache" folder). Once I did this, I synced my phone. That cleared most of them. Then I went into iTunes again, clicked on the phone icon (where you sync the phone), into the Photos and unchecked "Sync Photos". I synced iTunes to my phone again and it shows the appropriate amount of photos.

I hope this is helpful to those out there having this problem.

Thank so much for sharing your solution! It worked for me, too! I uploaded all my images to a file on my Mac, deleted everything on my Iphone, and then deleted most of my Messages plus all my messages from Messenger (not sure if that also helped) but I went from 3 gb available to 14.2 gbs with your solution. I appreciate you!

Here's what you need to do,just figured it out and it worked for me after having the same issues with 500 photo's and a few video's taking up space and I could not update my iOS to the current version because of it.

So go to settings,general,date & time,tap your date and time and set it to 3 years back,go back to your home screen,turn off the phone,turn your phone back on after a few mins,tap your "photos app" and you will see all your recently deleted photo's,tap on that and delete it,go back into settings,general,about and see if your photos and videos have dropped to zero,and then do the same process and reset your date/time back to current,shut your phone off and then restart it,and your good to go.

Hope this helps you all.

How nice that you figured out what has been posted at least a dozen times in this thread alone, and that is contained in a user tip in this forum.

I have been struggling with this since I got my Iphone6! I've used Apple phone tech support where they had me restore (did clear some space, but none from photos). I've even brought it into the genius bar and they basically blamed facebook....saying the facebook app was somehow storing photo's on my phone! LOOSERS! I knew they were wrong and they treated me like I was a complete crazed moron.

I've tried SO many things over the months, and setting back the clock seemed far fetched. I had to restart my phone before it actually DID WORK!! I'm finally free of the 1,800. photos my phone claimed I had (must have loaded from my iphoto by mistake when I got my phone).

THANK YOU THANK YOU THANK YOU!

This worked for me! Don't know why the phantom photos remained in "Recently Deleted" items.

txforever wrote:

I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.

I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.

Hope this works for you

Many thanks txforever, your solution was perfect. Changing the date allows me to find all the phantom photos on my iphone, saving thus 1Go. That was really easy to do by the way.

I am such a novice I do not know how to set the date back. I did delete the recently deleted album however. Any suggestions?

See: Why does my iOS device say I have more photos than I can find?

I found this solution on another forum. The count is still incorrect but yes, the deleted items from recently deleted REAPPEARED. Deleted those.

Thanks!

The solution of rolling the date back didn't work for me. Nothing showed up in my recently deleted folder--I tried going back a few months and going back a few years. I tried everything. Nothing ever showed up. When I plug my phone in to my computer to get my photos off, it is saying I have over 1000 photos and I only have 700 on my phone. Looking at the photos, there are several hundred on there that are not on my phone (including a series of 100 of the ground that one of my kids must have taken!)

it worked! thanks! I changed the date manually back to January of this year and deleted all the recently deleted photos. Whal-a! 5M of storage back! 🙂

Thanks . It worked for me