Q: It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 ... It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 in my camera roll? All my storage is now full up. Has anyone got any suggestions please? more
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Helpful answers
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Jan 29, 2015 6:47 AM in response to BURNINGJUNKby Lawrence Finch,The post you responded to was made 8 months ago, before the Recently Deleted folder was available.
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Jan 29, 2015 7:22 AM in response to Lawrence Finchby flagger73,I only have a handfull of pictures taken with HDR. I have deleted all pictures in Recently Deleted, there are 269 items in Camera Roll, but when I plug my iPhone to my computer, it says there are more than 1000... Streamed in turned off...
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Jan 29, 2015 7:48 AM in response to flagger73by Lawrence Finch,What about other apps that might contain images, such as the Photo app?
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Jan 30, 2015 7:27 PM in response to Dan1807by PopsfromtheLou,You have to buy the additional iCloud storage. I couldn't figure it out, then bought the 20gb for $.99 a month and it immediately cleared all the phantom pictures out. I now have plenty of space on my phone.
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Jan 31, 2015 7:10 AM in response to PopsfromtheLouby Lawrence Finch,Bizarre!!!! iCloud storage has ZERO to do with how much storage you have on your phone.
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Jan 31, 2015 9:42 AM in response to Dan1807by Bailante,Having the same issue. Lets summarize and get some attention to that:
1. Itunes shows the double amount of photos on the iphone (in my case 1100, while iphone has only 550). it also shows double space taken (3 gb, while photos take 1.5).
2. Recently deleted folder - emptied
3. Photostream - disabled
4. Iphone restored from backup (but this backup is already doubling the photo number).
5. In iphone settings -usage - photos take double amount of space (3 Gb).
6. No videos or other photo apps on iphone
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Jan 31, 2015 1:15 PM in response to Bailanteby pamelafromrío bravo,that's my case! i tried all of this, and didn't work, i see many cases with the same problem! and i don't see any help or answer of apple!!
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Feb 1, 2015 7:53 AM in response to pamelafromrío bravoby armazi,Hi iPhone-victims,
I have same problem. I have only 13 photos in my iPhone 5s. But iTunes and iPhone Storage says I have 1657 photos (3.19 GB). I deleted 'recently deleted' folders and so on. I synced many times.
It is a shame for them. -
Feb 1, 2015 8:05 AM in response to Bailanteby armazi,I am going to have a call from Apple Call Center tomorrow about this stubborn problem, and post here anything that happens.
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Feb 2, 2015 10:34 AM in response to armaziby pamelafromrío bravo,Yes please! good luck with your phone call.
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Feb 3, 2015 3:24 AM in response to armaziby Bailante,Just had a call as well, spent quite a bit of time checking it. Basically they don't know yet how it is possible and promised to consult the engineers. Will stay in touch on how it goes...
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Feb 3, 2015 6:00 AM in response to Bailanteby deynon09,Having the same issue and when I called, they wanted me to completely erase my phone and start all over. Loose all my messages, photos, music, videos, EVERYTHING, and I wasn't up for that solution. I used "Disk Aid" I was able to actually export all 1600 photos off in actual size so I know they are all there, but there's no way to access them from my phone or iTunes to actually delete them! I'll just deal with the space issue until Apple figures out a way to deal with this...
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Feb 4, 2015 8:56 PM in response to deynon09by jaylsanders,Solution!
Wife was having the same problem -- only 20 or so photos, but Manage Storage said she had 2.3GB worth of photos. We tried everything other than erasing the contents of the phone. We severed all iCloud connections involving photos, removed all the photos from iPhoto and backed them up to a different folder, and deleted all photos off the phone. Nothing Changed!!!!
Until my wife started browsing through Messages. She noticed there were a lot of photos and videos hanging out from me and her family, so she started deleting photos and videos from specific messages. Lo and behold that did the trick! Her photo count and video count went down and her amount of space available increased! She had to delete them one by one, BUT IT WORKED!
Only thing weird thing is that she didn't make it very far into the deleting process, and her Used Space dropped drastically from 2.3GB to the 300MB range.
So I don't know if this is a glitch, or if she just deleted more than she thought, but my wife is totally happy, and you all know what that means!
Hope this helps! We were so frustrated by this issue that we just had to write on here what worked for us in hopes that if would give you all a bit luck!
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Feb 5, 2015 9:22 AM in response to jaylsandersby sitrom,I was hopeful that this was finally the answer I was looking for but no such luck. I started deleting photos and videos from conversations in Messages and while the Messages usage went down, Photos & Camera did not.
Just to give the details of my situation:
iPhone 5s 16 GB
iOS 8.1.3
Camera Roll and Recently Deleted are empty
No other photos or albums exist within the Photos app
iCloud Photo Library, My Photo Stream, Upload Burst Photos, and iCloud Photo Sharing are all off
In Settings > General > Usage > Manage Storage > Photos & Camera: Photo Library shows 231 MB
Thankfully this only taking up 231 MB instead of the multiple GBs that others are reporting but with space as precious as it is anymore, every bit helps (or hurts!)
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Feb 8, 2015 8:50 AM in response to sitromby theboz100,Hi all,
I figured out a solution to this. Basically you have to delete the junk that's leftover from the deleted photos. You need to install iFunBox. I used version 2.6 After installing, right-click on the program and click "Run as Administrator". Once you open the program you should see your phone detected in the top right-hand corner. This will allow you to remove the leftover files on your system.
On the top-left tab click iFunbox Classic.
Click the + beside Raw File System.
Click the + beside PhotoData.
Click the + beside Metadata.
Click the + beside DCIM.
Look through the various 100APPLE,101APPLE,...etc folders and delete everything inside the folders. There should be a lot of file remnants in there taking up space. Once you delete them you can turn your phone off and back on again. This resolved the issue for me. Good luck!
Cheers
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